50 lines
2.3 KiB
Markdown
50 lines
2.3 KiB
Markdown
---
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title: Moving Away
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sidebar_position: 40
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---
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## Data Portability
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On the conclusion or termination of your Link service, we are happy to provide a database dump of the Zammad database
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containing all user contact, ticket, and article data.
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Please [contact our support helpdesk](https://www.sr2.uk/contact) to arrange a secure means of the transfer of this
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data.
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If you require exports of the data in a specific format, or assistance in migrating to a self-hosted deployment, we
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can provide this via a support agreement (fees apply).
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## Keeping Your Signal or WhatsApp Number
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Link uses a United Kingdom mobile number (+44) to provide the Signal and WhatsApp communication channels when the
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service is fully managed.
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When you move away from the service, you may port this number to your new service provider if you wish to retain it.
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Your new service provider will need to have the ability to port in a UK mobile number via a Porting Authorisation Code
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(PAC).
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### Fees and Charges
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Please be aware of the following costs associated with number porting:
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* Early contract termination fees: Depending on the time remaining in your related service contract, fees may apply for
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early termination. Note that the telephone service contract will not necessarily align with the start date for your
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instance. We aim to make the most efficient use of these contracts to avoid any additional fees we would have to
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pass on. Unfortunately numbers cannot be released without terminating the underlying contract.
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* Porting assistance fee: A charge of two hours of support time applies to assist with the porting process.
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### Requesting a Quote
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To obtain a quote for porting your number, please [contact our support helpdesk](https://www.sr2.uk/contact).
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### Obtaining Your PAC Code
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If the quote is accepted, we will provide your organisation's administrator with the PAC for the number.
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### Using Your PAC Code
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For guidance on how to use your PAC code to transfer your number to a new provider, please refer to the official Ofcom
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guidance: https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-mobile.
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:::note[Note]
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When you receive a text message containing information about fees during the porting process, please note: these fees
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relate to charges that Link Helpdesk would pay, not additional fees for you as the exiting user.
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:::
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