Integrate Admin Docs from notion

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Ana Custura 2026-05-06 13:31:23 +01:00
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title: Autoresponders
sidebar_position: 103
---
# Setting up an autoresponder (WhatsApp/Signal auto reply)
In order to setup automatic replies for WhatsApp or Signal you need to:
1. use Zammad in version 6.1.0 or newer
2. have previously created WhatsApp/Signal bot
3. create a webhook:
- go to Settings → Webhook → New Webhook
- give it any name
- the endpoint is (for link based instances):
```
http://link:3000/link/api/whatsapp/bots/<bot-token>/send
http://link:3000/link/api/signal/bots/<bot-token>/send
```
where the \<bot-token\> can be found in admin panel of your helpdesk (helpdesk-name-admin.cdr.link) - go to WhatsApp/Signal, click on the bot, copy the token
- HMAC SHA1 SIGNATURE TOKEN - leave empty
- SSL VERIFY - no
- HTTP BASIC AUTHENTICATION USERNAME - empty
- HTTP BASIC AUTHENTICATION PASSWORD - empty
- CUSTOM PAYLOAD - use json below, you can modify it in order to create more customised message body:
```json
{
"to": "#{ticket.customer.phone}",
"message": "Your ticket has been received."
}
```
- set the Webhook to active and press Submit
4. now you need to create a Trigger:
- go to Settings → Trigger → New Trigger
- set the name
- ACTIVATED BY - Action
- ACTION EXECUTION - Selective (default)
- CONDITIONS FOR AFFECTED OBJECTS*:
- Action is Created
- State is not closed
- (Article) Type is cdr_signal/cdr_whatsapp
- EXPERT MODE - off
- EXECUTE CHANGES ON OBJECTS: Webhook: webhook created in point 3
- optional note
- set to active and Submit
<aside>
🤩 Thats it!
</aside>