feat(link): moving away

docs/link/admin/e2e_channels.md

@@ -1,6 +1,6 @@
 ---
 label: E2E channels
-sidebar_position: 50
+sidebar_position: 10
 description: Setting up E2E channels (Signal and WhatsApp)
 ---
 

docs/link/admin/moving_away.md

@@ -0,0 +1,50 @@
+---
+title: Moving Away
+sidebar_position: 40
+---
+
+## Data Portability
+
+On the conclusion or termination of your Link service, we are happy to provide a database dump of the Zammad database
+containing all user contact, ticket, and article data.
+Please [contact our support helpdesk](https://www.sr2.uk/contact) to arrange a secure means of the transfer of this
+data.
+
+If you require exports of the data in a specific format, or assistance in migrating to a self-hosted deployment, we
+can provide this via a support agreement (fees apply).
+
+## Keeping Your Signal or WhatsApp Number
+
+Link uses a United Kingdom mobile number (+44) to provide the Signal and WhatsApp communication channels when the
+service is fully managed.
+When you move away from the service, you may port this number to your new service provider if you wish to retain it.
+Your new service provider will need to have the ability to port in a UK mobile number via a Porting Authorisation Code
+(PAC).
+
+### Fees and Charges
+
+Please be aware of the following costs associated with number porting:
+
+* Early contract termination fees: Depending on the time remaining in your related service contract, fees may apply for
+  early termination. Note that the telephone service contract will not necessarily align with the start date for your 
+  instance. We aim to make the most efficient use of these contracts to avoid any additional fees we would have to
+  pass on. Unfortunately numbers cannot be released without terminating the underlying contract.
+* Porting assistance fee: A charge of two hours of support time applies to assist with the porting process.
+
+### Requesting a Quote
+
+To obtain a quote for porting your number, please [contact our support helpdesk](https://www.sr2.uk/contact).
+
+### Obtaining Your PAC Code
+
+If the quote is accepted, we will provide your organisation's administrator with the PAC for the number.
+
+### Using Your PAC Code
+
+For guidance on how to use your PAC code to transfer your number to a new provider, please refer to the official Ofcom
+guidance: https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-mobile.
+
+:::note[Note]
+When you receive a text message containing information about fees during the porting process, please note: these fees
+relate to charges that Link Helpdesk would pay, not additional fees for you as the exiting user.
+:::