54 lines
1.7 KiB
Markdown
54 lines
1.7 KiB
Markdown
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---
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title: Autoresponders
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sidebar_position: 103
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---
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# Setting up an autoresponder (WhatsApp/Signal auto reply)
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In order to setup automatic replies for WhatsApp or Signal you need to:
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1. use Zammad in version 6.1.0 or newer
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2. have previously created WhatsApp/Signal bot
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3. create a webhook:
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- go to Settings → Webhook → New Webhook
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- give it any name
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- the endpoint is (for link based instances):
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```
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http://link:3000/link/api/whatsapp/bots/<bot-token>/send
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http://link:3000/link/api/signal/bots/<bot-token>/send
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```
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where the \<bot-token\> can be found in admin panel of your helpdesk (helpdesk-name-admin.cdr.link) - go to WhatsApp/Signal, click on the bot, copy the token
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- HMAC SHA1 SIGNATURE TOKEN - leave empty
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- SSL VERIFY - no
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- HTTP BASIC AUTHENTICATION USERNAME - empty
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- HTTP BASIC AUTHENTICATION PASSWORD - empty
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- CUSTOM PAYLOAD - use json below, you can modify it in order to create more customised message body:
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```json
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{
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"to": "#{ticket.customer.phone}",
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"message": "Your ticket has been received."
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}
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```
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- set the Webhook to active and press ‘Submit’
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4. now you need to create a Trigger:
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- go to Settings → Trigger → New Trigger
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- set the name
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- ACTIVATED BY - Action
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- ACTION EXECUTION - Selective (default)
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- CONDITIONS FOR AFFECTED OBJECTS*:
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- Action is Created
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- State is not closed
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- (Article) Type is cdr_signal/cdr_whatsapp
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- EXPERT MODE - off
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- EXECUTE CHANGES ON OBJECTS: Webhook: webhook created in point 3
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- optional note
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- set to active and Submit
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<aside>
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🤩 Thats it!
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</aside>
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