feat(link): moving away

docs/link/admin/e2e_channels.md

@@ -1,6 +1,6 @@
 ---
 label: E2E channels
-sidebar_position: 50
+sidebar_position: 10
 description: Setting up E2E channels (Signal and WhatsApp)
 ---
 

docs/link/admin/moving_away.md

@@ -0,0 +1,50 @@
+---
+title: Moving Away
+sidebar_position: 40
+---
+
+## Data Portability
+
+On the conclusion or termination of your Link service, we are happy to provide a database dump of the Zammad database
+containing all user contact, ticket, and article data.
+Please [contact our support helpdesk](https://www.sr2.uk/contact) to arrange a secure means of the transfer of this
+data.
+
+If you require exports of the data in a specific format, or assistance in migrating to a self-hosted deployment, we
+can provide this via a support agreement (fees apply).
+
+## Keeping Your Signal or WhatsApp Number
+
+Link uses a United Kingdom mobile number (+44) to provide the Signal and WhatsApp communication channels when the
+service is fully managed.
+When you move away from the service, you may port this number to your new service provider if you wish to retain it.
+Your new service provider will need to have the ability to port in a UK mobile number via a Porting Authorisation Code
+(PAC).
+
+### Fees and Charges
+
+Please be aware of the following costs associated with number porting:
+
+* Early contract termination fees: Depending on the time remaining in your related service contract, fees may apply for
+  early termination. Note that the telephone service contract will not necessarily align with the start date for your 
+  instance. We aim to make the most efficient use of these contracts to avoid any additional fees we would have to
+  pass on. Unfortunately numbers cannot be released without terminating the underlying contract.
+* Porting assistance fee: A charge of two hours of support time applies to assist with the porting process.
+
+### Requesting a Quote
+
+To obtain a quote for porting your number, please [contact our support helpdesk](https://www.sr2.uk/contact).
+
+### Obtaining Your PAC Code
+
+If the quote is accepted, we will provide your organisation's administrator with the PAC for the number.
+
+### Using Your PAC Code
+
+For guidance on how to use your PAC code to transfer your number to a new provider, please refer to the official Ofcom
+guidance: https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-mobile.
+
+:::note[Note]
+When you receive a text message containing information about fees during the porting process, please note: these fees
+relate to charges that Link Helpdesk would pay, not additional fees for you as the exiting user.
+:::

docs/link/index.mdx

@@ -6,14 +6,14 @@ sidebar_label: Link Helpdesk
 import DocCardList from '@theme/DocCardList';
 import {useCurrentSidebarCategory} from '@docusaurus/theme-common';
 
-# Secure Digital Helpdesks
+# Link Helpdesk
 
 :::warning[Under construction]
 This documentation is a work in progress. Please [get in touch with us](mailto:contact@sr2.uk) if you have any questions.
 :::
 
-Our secure digital helpdesks are customised and hardened version of Zammad, an open source, flexible, multi-channel
+Our secure digital helpdesk platform, Link, is customised and hardened version of Zammad, an open source, flexible,
-ticketing platform that enables those in need to ask for help, and providers to respond.
+multi-channel ticketing platform that enables those in need to ask for help, and providers to respond.
 
 The helpdesks have integrations with popular messaging apps, including Signal, WhatsApp, and Telegram, making it easier
 to securely allow responders to request assistance.