forked from sr2/cloud.sr2.uk
36 lines
1.7 KiB
Markdown
36 lines
1.7 KiB
Markdown
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---
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title: Backups
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sidebar_position: 90
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---
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## Daily Backups
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We manage daily backups of your data and retain the backups for 7 days after creation.
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As your helpdesk will constantly be updating with new tickets and replies we have not ever had a reason to retain
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backups for longer than this, and we always try to minimise the amount of sensitive data we keep in "hot" storage.
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The backups take the form of a full disk snapshot so we are not able to restore individual tickets if they are
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deleted accidentally, for example, we can only roll back the state of the whole helpdesk.
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The backups are stored on a physical server hosted in Hetzner's datacenter separate from your helpdesk's primary
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storage. As the backups are a snapshot of the disk, the data is encrypted there with the same per-instance key that is
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used to encrypt the primary storage (it's a byte-for-byte copy of the same encrypted data).
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If you need to request that a backup is restored for any reason, please
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[contact our support helpdesk](https://www.sr2.uk/contact).
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## Exporting Helpdesk Data
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If you wish to export data yourself in CSV or similar formats, you can do so through the
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[Zammad API](https://docs.zammad.org/en/latest/api/intro.html).
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## Receiving Regular Database Dumps
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If you are moving away from SR2 Cloud, see [our page on Moving Away](./moving_away.md).
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This feature is not currently available, however we plan to make available a feature that makes regular database dumps
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available to you via our upcoming object storage system, which would be encrypted to your GPG key.
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You would then be able to synchronise these to your local system.
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If you require regular database dumps before this feature has been implemented, please
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[contact our support helpdesk](https://www.sr2.uk/contact).
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