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Secure digital helpdesk platform
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README.md

CDR Link

CDR Link is a simple & streamlined helpdesk that lets you tag, assign and respond to your tickets. It is developed by the Center for Digital Resilience and powered by Zammad.

Key differences between CDR Link and a standard Zammad installation:

  • In addition to the full Zammad interface, CDR Link also provides a simplified 'shell' interface that focuses on the most-commonly-used functionality.
  • Additional channels to communicate with users, including Signal, Whatsapp & Twilio voice messaging.
  • More stringent privacy defaults: ticket data is never sent over email and calls to third-party services are restricted.