link-stack/apps/link/app/_actions/tickets.ts

"use server";

import { revalidatePath } from "next/cache";
import { getTicketQuery } from "app/_graphql/getTicketQuery";
import { getTicketArticlesQuery } from "app/_graphql/getTicketArticlesQuery";
import { createTicketMutation } from "app/_graphql/createTicketMutation";
import { updateTicketMutation } from "app/_graphql/updateTicketMutation";
import { updateTagsMutation } from "app/_graphql/updateTagsMutation";
import { executeGraphQL, executeREST } from "app/_lib/zammad";

export const createTicketAction = async (
  currentState: any,
  formData: FormData,
) => {
  try {
    const ticket = {
      groupId: formData.get("groupId"),
      customerId: `gid://zammad/User/3`, // { email: formData.get("customerId") },
      title: formData.get("title"),
      article: {
        internal: true,
        body: formData.get("details"),
      },
    };

    console.log({ ticket });

    const result = await executeGraphQL({
      query: createTicketMutation,
      variables: {
        input: ticket,
      },
    });

    console.log({ result });
    return {
      ...currentState,
      values: ticket,
      success: true,
    };
  } catch (e: any) {
    console.log({ e });
    return {
      success: false,
      values: {},
      message: e?.message ?? "Unknown error",
    };
  }
};

export const createTicketArticleAction = async (
  ticketID: string,
  article: Record<string, any>,
) => {
  try {
    const result = await executeGraphQL({
      query: updateTicketMutation,
      variables: {
        ticketId: `gid://zammad/Ticket/${ticketID}`,
        input: { article },
      },
    });

    console.log({ result });
    return {
      result,
      success: true,
    };
  } catch (e: any) {
    console.log({ e });
    return {
      success: false,
      message: e?.message ?? "Unknown error",
    };
  }
};

export const updateTicketAction = async (
  currentState: any,
  formData: FormData,
) => {
  /*
  try {
    const { id, project } = currentState.values;
    const updatedTicket = {
      title: formData.get("title"),
    };
    await executeMutation({
      project,
      mutation: UpdateAssetMutation,
      variables: {
        id,
        input: updatedAsset,
      },
    });

    revalidatePath(`/${project}/assets/${id}`);

    return {
      ...currentState,
      values: { ...currentState.values, ...updatedAsset, id, project },
      success: true,
    };
  } catch (e: any) {
    return { success: false, message: e?.message ?? "Unknown error" };
  }
   */
};

export const getTicketAction = async (id: string) => {
  const ticketData = await executeGraphQL({
    query: getTicketQuery,
    variables: { ticketId: `gid://zammad/Ticket/${id}` },
  });

  return ticketData?.ticket;
};

export const getTicketArticlesAction = async (id: string) => {
  const ticketData = await executeGraphQL({
    query: getTicketArticlesQuery,
    variables: { ticketId: `gid://zammad/Ticket/${id}` },
  });

  return ticketData?.ticketArticles;
};

export const updateTicketTagsAction = async (
  currentState: any,
  formData: FormData,
) => {
  /*
  try {
    const { id, project } = currentState.values;
    const updatedTicket = {
      title: formData.get("title"),
    };
    await executeMutation({
      project,
      mutation: UpdateAssetMutation,
      variables: {
        id,
        input: updatedAsset,
      },
    });

    revalidatePath(`/${project}/assets/${id}`);

    return {
      ...currentState,
      values: { ...currentState.values, ...updatedAsset, id, project },
      success: true,
    };
  } catch (e: any) {
    return { success: false, message: e?.message ?? "Unknown error" };
  }
   */
};

export const getTicketStatesAction = async () => {
  const states = await executeREST({
    path: "/api/v1/ticket_states",
  });

  const formattedStates =
    states?.map((state: any) => ({
      value: state.id,
      label: state.name,
    })) ?? [];

  return formattedStates;
};

export const getTicketTagsAction = async () => {
  const tags = await executeREST({
    path: "/api/v1/tags",
  });

  return tags;
};

export const getTicketPrioritiesAction = async () => {
  const priorities = await executeREST({
    path: "/api/v1/ticket_priorities",
  });

  const formattedPriorities =
    priorities?.map((priority: any) => ({
      value: priority.id,
      label: priority.name,
    })) ?? [];

  return formattedPriorities;
};