90 lines
2.5 KiB
TypeScript
90 lines
2.5 KiB
TypeScript
"use server";
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import { executeGraphQL, executeREST } from "app/_lib/zammad";
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import { getTicketOverviewCountsQuery } from "app/_graphql/getTicketOverviewCountsQuery";
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import { getTicketsByOverviewQuery } from "app/_graphql/getTicketsByOverviewQuery";
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const overviewLookup = {
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Assigned: "My Assigned Tickets",
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Open: "Open Tickets",
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Urgent: "Escalated Tickets",
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Unassigned: "Unassigned & Open Tickets",
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Recent: "Recent Tickets",
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Pending: "Pending Reached Tickets",
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MyPending: "My Pending Reached Tickets",
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MySubscribed: "My Subscribed Tickets",
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};
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export const getOverviewTicketCountsAction = async () => {
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const recent = await executeREST({ path: "/api/v1/recent_view" });
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const countResult = await executeGraphQL({
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query: getTicketOverviewCountsQuery,
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});
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const overviews = countResult?.ticketOverviews?.edges ?? [];
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const counts = overviews.reduce((acc: any, overview: any) => {
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const name = overview.node.name;
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const key = Object.keys(overviewLookup)
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.find((k) => overviewLookup[k] === name)
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?.toLowerCase();
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if (key) {
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acc[key] = overview.node.ticketCount ?? 0;
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}
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return acc;
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}, {});
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counts.recent = recent.length;
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return counts;
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};
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export const getOverviewTicketsAction = async (name: string) => {
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let tickets = [];
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let error = null;
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if (name === "Recent") {
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const recent = await executeREST({ path: "/api/v1/recent_view" });
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for (const rec of recent) {
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const tkt = await executeREST({
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path: `/api/v1/tickets/${rec.o_id}`,
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});
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tickets.push({
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...tkt,
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internalId: tkt.id,
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createdAt: tkt.created_at,
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updatedAt: tkt.updated_at,
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});
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}
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} else {
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const fullName = overviewLookup[name];
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const countResult = await executeGraphQL({
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query: getTicketOverviewCountsQuery,
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});
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const overviewID = countResult?.ticketOverviews?.edges?.find(
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(overview: any) => overview.node.name === fullName,
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)?.node?.id;
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console.log({ overviewID });
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const ticketsResult = await executeGraphQL({
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query: getTicketsByOverviewQuery,
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variables: { overviewId: overviewID, pageSize: 250 },
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});
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const edges = ticketsResult?.ticketsByOverview?.edges;
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if (edges) {
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tickets = edges.map((edge: any) => edge.node);
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}
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}
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const sortedTickets = tickets.sort((a: any, b: any) => {
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if (a.internalId < b.internalId) {
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return 1;
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}
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if (a.internalId > b.internalId) {
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return -1;
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}
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return 0;
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});
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return { tickets: sortedTickets, error };
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};
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