Updates for real form
This commit is contained in:
Darren Clarke
parent
320b9c1b38
commit
f9ddc843be
2 changed files with 81 additions and 49 deletions
|
|
@ -1,5 +1,5 @@
|
|||
import { createLogger } from "@link-stack/logger";
|
||||
import { Zammad, getOrCreateUser } from "../../lib/zammad.js";
|
||||
import { Zammad, getUser } from "../../lib/zammad.js";
|
||||
|
||||
const logger = createLogger('create-ticket-from-form');
|
||||
|
||||
|
|
@ -43,47 +43,29 @@ const createTicketFromFormTask = async (
|
|||
? `${name.first || ''} ${name.last || ''}`.trim()
|
||||
: 'Unknown';
|
||||
|
||||
// Build address string
|
||||
let addressString = '';
|
||||
if (address) {
|
||||
const parts = [
|
||||
address.address,
|
||||
address.city,
|
||||
address.state,
|
||||
address.zip,
|
||||
].filter(Boolean);
|
||||
addressString = parts.join(', ');
|
||||
// Get organization name from form data
|
||||
const organizationName = type_of_organization || '';
|
||||
|
||||
// Build ticket title - matching ngo-isac-uploader pattern
|
||||
let title = fullName;
|
||||
if (organizationName) {
|
||||
title += ` - ${organizationName}`;
|
||||
}
|
||||
if (type_of_help_requested) {
|
||||
title += ` - ${type_of_help_requested}`;
|
||||
}
|
||||
|
||||
// Build ticket title
|
||||
const title = `Help Request: ${type_of_help_requested || 'General'} - ${fullName}`;
|
||||
|
||||
// Build ticket body with all form information
|
||||
const body = `<h3>Contact Information</h3>
|
||||
<ul>
|
||||
<li><strong>Name:</strong> ${fullName}</li>
|
||||
${email_address ? `<li><strong>Email:</strong> ${email_address}</li>` : ''}
|
||||
${phone_number ? `<li><strong>Phone:</strong> ${phone_number}</li>` : ''}
|
||||
${signal_number ? `<li><strong>Signal Number:</strong> ${signal_number}</li>` : ''}
|
||||
${addressString ? `<li><strong>Address:</strong> ${addressString}</li>` : ''}
|
||||
</ul>
|
||||
|
||||
<h3>Request Details</h3>
|
||||
<ul>
|
||||
${type_of_help_requested ? `<li><strong>Type of Help:</strong> ${type_of_help_requested}</li>` : ''}
|
||||
${type_of_organization ? `<li><strong>Organization Type:</strong> ${type_of_organization}</li>` : ''}
|
||||
${urgency_level ? `<li><strong>Urgency Level:</strong> ${urgency_level}</li>` : ''}
|
||||
${preferred_contact_method ? `<li><strong>Preferred Contact Method:</strong> ${preferred_contact_method}</li>` : ''}
|
||||
${available_times_for_contact ? `<li><strong>Available Times:</strong> ${available_times_for_contact}</li>` : ''}
|
||||
${preferred_language ? `<li><strong>Preferred Language:</strong> ${preferred_language}</li>` : ''}
|
||||
</ul>
|
||||
|
||||
${description_of_issue ? `<h3>Description of Issue</h3><p>${description_of_issue}</p>` : ''}
|
||||
|
||||
${how_did_you_hear_about_us ? `<p><strong>How they heard about us:</strong> ${how_did_you_hear_about_us}</p>` : ''}
|
||||
// Build article body - only description and metadata
|
||||
// All other fields go into custom Zammad ticket fields
|
||||
const body = description_of_issue
|
||||
? `<p>${description_of_issue}</p>
|
||||
|
||||
<hr>
|
||||
<p><em>Form ID: ${FormID} | Submission ID: ${UniqueID} | Received: ${receivedAt}</em></p>`;
|
||||
<p><em>Submitted via Formstack | Form ID: ${FormID} | Submission ID: ${UniqueID} | Received: ${receivedAt}</em></p>`
|
||||
: `<p><em>No description provided</em></p>
|
||||
|
||||
<hr>
|
||||
<p><em>Submitted via Formstack | Form ID: ${FormID} | Submission ID: ${UniqueID} | Received: ${receivedAt}</em></p>`;
|
||||
|
||||
// Get Zammad configuration from environment
|
||||
const zammadUrl = process.env.ZAMMAD_URL || 'http://zammad-nginx:8080';
|
||||
|
|
@ -97,29 +79,78 @@ const createTicketFromFormTask = async (
|
|||
const zammad = Zammad({ token: zammadToken }, zammadUrl);
|
||||
|
||||
try {
|
||||
// Get or create user based on phone number, Signal number, or email
|
||||
// Get or create user based on contact info
|
||||
// Priority: signal_number > phone_number > email_address
|
||||
let customer;
|
||||
const contactInfo = signal_number || phone_number || email_address;
|
||||
|
||||
if (contactInfo) {
|
||||
customer = await getOrCreateUser(zammad, contactInfo);
|
||||
} else {
|
||||
// Create user with just the name if no contact info
|
||||
// Try to find existing user by phone or email
|
||||
if (signal_number || phone_number) {
|
||||
const phoneToSearch = signal_number || phone_number;
|
||||
customer = await getUser(zammad, phoneToSearch);
|
||||
if (customer) {
|
||||
logger.info({ customerId: customer.id, method: 'phone' }, 'Found existing user by phone');
|
||||
}
|
||||
}
|
||||
|
||||
if (!customer && email_address) {
|
||||
// Search by email if phone search didn't work
|
||||
const emailResults = await zammad.user.search(`email:${email_address}`);
|
||||
if (emailResults.length > 0) {
|
||||
customer = emailResults[0];
|
||||
logger.info({ customerId: customer.id, method: 'email' }, 'Found existing user by email');
|
||||
}
|
||||
}
|
||||
|
||||
if (!customer) {
|
||||
// Create new user with all available contact information
|
||||
logger.info('Creating new user from form submission');
|
||||
customer = await zammad.user.create({
|
||||
firstname: name?.first,
|
||||
lastname: name?.last,
|
||||
firstname: name?.first || '',
|
||||
lastname: name?.last || '',
|
||||
email: email_address || `${UniqueID}@formstack.local`,
|
||||
phone: signal_number || phone_number || '',
|
||||
note: `User created from Formstack submission ${UniqueID}`,
|
||||
});
|
||||
}
|
||||
|
||||
logger.info({ customerId: customer.id, customerEmail: customer.email }, 'Customer identified/created');
|
||||
logger.info({
|
||||
customerId: customer.id,
|
||||
customerEmail: customer.email,
|
||||
customerPhone: customer.phone,
|
||||
}, 'Customer identified/created');
|
||||
|
||||
// Create the ticket
|
||||
// Build address parts
|
||||
const streetAddress = address?.address || '';
|
||||
const cityValue = address?.city || '';
|
||||
const stateValue = address?.state || '';
|
||||
const zipValue = address?.zip || '';
|
||||
|
||||
// Create the ticket with custom fields mapped to Zammad attributes
|
||||
// Following the pattern from ngo-isac-uploader where all form data
|
||||
// goes into structured fields rather than HTML body
|
||||
const ticket = await zammad.ticket.create({
|
||||
title,
|
||||
group: "Users", // Default group - you may want to make this configurable
|
||||
note: `This ticket was created automatically from Formstack form ${FormID}.`,
|
||||
customer_id: customer.id,
|
||||
|
||||
// Custom fields - these will be populated in Zammad's ticket attributes
|
||||
// NOTE: 'organization', 'formstack_form_id', 'formstack_submission_id'
|
||||
// fields could not be created due to naming conflicts, so metadata
|
||||
// is included in the ticket body instead
|
||||
signal_number: signal_number || undefined,
|
||||
type_of_help_requested: type_of_help_requested || undefined,
|
||||
type_of_organization: type_of_organization || undefined,
|
||||
urgency_level: urgency_level || undefined,
|
||||
city: cityValue || undefined,
|
||||
us_state: stateValue || undefined,
|
||||
zip_code: zipValue || undefined,
|
||||
street_address: streetAddress || undefined,
|
||||
preferred_contact_method: preferred_contact_method || undefined,
|
||||
available_times: available_times_for_contact || undefined,
|
||||
where_heard: how_did_you_hear_about_us || undefined,
|
||||
preferred_language: preferred_language || undefined,
|
||||
|
||||
// Article with just the description
|
||||
article: {
|
||||
body,
|
||||
subject: title,
|
||||
|
|
|
|||
Loading…
Add table
Add a link
Reference in a new issue