Updates for real form
This commit is contained in:
Darren Clarke
parent
320b9c1b38
commit
f9ddc843be
2 changed files with 81 additions and 49 deletions
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@ -1,5 +1,5 @@
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import { createLogger } from "@link-stack/logger";
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import { Zammad, getOrCreateUser } from "../../lib/zammad.js";
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import { Zammad, getUser } from "../../lib/zammad.js";
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const logger = createLogger('create-ticket-from-form');
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@ -43,47 +43,29 @@ const createTicketFromFormTask = async (
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? `${name.first || ''} ${name.last || ''}`.trim()
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: 'Unknown';
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// Build address string
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let addressString = '';
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if (address) {
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const parts = [
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address.address,
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address.city,
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address.state,
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address.zip,
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].filter(Boolean);
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addressString = parts.join(', ');
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// Get organization name from form data
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const organizationName = type_of_organization || '';
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// Build ticket title - matching ngo-isac-uploader pattern
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let title = fullName;
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if (organizationName) {
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title += ` - ${organizationName}`;
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}
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if (type_of_help_requested) {
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title += ` - ${type_of_help_requested}`;
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}
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// Build ticket title
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const title = `Help Request: ${type_of_help_requested || 'General'} - ${fullName}`;
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// Build ticket body with all form information
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const body = `<h3>Contact Information</h3>
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<ul>
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<li><strong>Name:</strong> ${fullName}</li>
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${email_address ? `<li><strong>Email:</strong> ${email_address}</li>` : ''}
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${phone_number ? `<li><strong>Phone:</strong> ${phone_number}</li>` : ''}
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${signal_number ? `<li><strong>Signal Number:</strong> ${signal_number}</li>` : ''}
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${addressString ? `<li><strong>Address:</strong> ${addressString}</li>` : ''}
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</ul>
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<h3>Request Details</h3>
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<ul>
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${type_of_help_requested ? `<li><strong>Type of Help:</strong> ${type_of_help_requested}</li>` : ''}
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${type_of_organization ? `<li><strong>Organization Type:</strong> ${type_of_organization}</li>` : ''}
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${urgency_level ? `<li><strong>Urgency Level:</strong> ${urgency_level}</li>` : ''}
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${preferred_contact_method ? `<li><strong>Preferred Contact Method:</strong> ${preferred_contact_method}</li>` : ''}
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${available_times_for_contact ? `<li><strong>Available Times:</strong> ${available_times_for_contact}</li>` : ''}
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${preferred_language ? `<li><strong>Preferred Language:</strong> ${preferred_language}</li>` : ''}
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</ul>
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${description_of_issue ? `<h3>Description of Issue</h3><p>${description_of_issue}</p>` : ''}
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${how_did_you_hear_about_us ? `<p><strong>How they heard about us:</strong> ${how_did_you_hear_about_us}</p>` : ''}
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// Build article body - only description and metadata
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// All other fields go into custom Zammad ticket fields
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const body = description_of_issue
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? `<p>${description_of_issue}</p>
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<hr>
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<p><em>Form ID: ${FormID} | Submission ID: ${UniqueID} | Received: ${receivedAt}</em></p>`;
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<p><em>Submitted via Formstack | Form ID: ${FormID} | Submission ID: ${UniqueID} | Received: ${receivedAt}</em></p>`
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: `<p><em>No description provided</em></p>
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<hr>
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<p><em>Submitted via Formstack | Form ID: ${FormID} | Submission ID: ${UniqueID} | Received: ${receivedAt}</em></p>`;
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// Get Zammad configuration from environment
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const zammadUrl = process.env.ZAMMAD_URL || 'http://zammad-nginx:8080';
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@ -97,29 +79,78 @@ const createTicketFromFormTask = async (
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const zammad = Zammad({ token: zammadToken }, zammadUrl);
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try {
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// Get or create user based on phone number, Signal number, or email
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// Get or create user based on contact info
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// Priority: signal_number > phone_number > email_address
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let customer;
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const contactInfo = signal_number || phone_number || email_address;
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if (contactInfo) {
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customer = await getOrCreateUser(zammad, contactInfo);
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} else {
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// Create user with just the name if no contact info
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// Try to find existing user by phone or email
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if (signal_number || phone_number) {
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const phoneToSearch = signal_number || phone_number;
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customer = await getUser(zammad, phoneToSearch);
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if (customer) {
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logger.info({ customerId: customer.id, method: 'phone' }, 'Found existing user by phone');
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}
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}
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if (!customer && email_address) {
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// Search by email if phone search didn't work
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const emailResults = await zammad.user.search(`email:${email_address}`);
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if (emailResults.length > 0) {
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customer = emailResults[0];
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logger.info({ customerId: customer.id, method: 'email' }, 'Found existing user by email');
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}
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}
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if (!customer) {
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// Create new user with all available contact information
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logger.info('Creating new user from form submission');
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customer = await zammad.user.create({
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firstname: name?.first,
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lastname: name?.last,
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firstname: name?.first || '',
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lastname: name?.last || '',
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email: email_address || `${UniqueID}@formstack.local`,
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phone: signal_number || phone_number || '',
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note: `User created from Formstack submission ${UniqueID}`,
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});
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}
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logger.info({ customerId: customer.id, customerEmail: customer.email }, 'Customer identified/created');
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logger.info({
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customerId: customer.id,
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customerEmail: customer.email,
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customerPhone: customer.phone,
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}, 'Customer identified/created');
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// Create the ticket
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// Build address parts
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const streetAddress = address?.address || '';
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const cityValue = address?.city || '';
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const stateValue = address?.state || '';
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const zipValue = address?.zip || '';
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// Create the ticket with custom fields mapped to Zammad attributes
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// Following the pattern from ngo-isac-uploader where all form data
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// goes into structured fields rather than HTML body
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const ticket = await zammad.ticket.create({
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title,
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group: "Users", // Default group - you may want to make this configurable
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note: `This ticket was created automatically from Formstack form ${FormID}.`,
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customer_id: customer.id,
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// Custom fields - these will be populated in Zammad's ticket attributes
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// NOTE: 'organization', 'formstack_form_id', 'formstack_submission_id'
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// fields could not be created due to naming conflicts, so metadata
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// is included in the ticket body instead
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signal_number: signal_number || undefined,
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type_of_help_requested: type_of_help_requested || undefined,
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type_of_organization: type_of_organization || undefined,
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urgency_level: urgency_level || undefined,
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city: cityValue || undefined,
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us_state: stateValue || undefined,
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zip_code: zipValue || undefined,
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street_address: streetAddress || undefined,
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preferred_contact_method: preferred_contact_method || undefined,
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available_times: available_times_for_contact || undefined,
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where_heard: how_did_you_hear_about_us || undefined,
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preferred_language: preferred_language || undefined,
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// Article with just the description
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article: {
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body,
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subject: title,
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@ -33,4 +33,5 @@ services:
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DATABASE_USER: ${DATABASE_USER}
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DATABASE_PASSWORD: ${DATABASE_PASSWORD}
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DATABASE_URL: ${DATABASE_URL}
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FORMSTACK_SHARED_SECRET: ${FORMSTACK_SHARED_SECRET}
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LOG_LEVEL: debug
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