Add channel filtering
This commit is contained in:
Darren Clarke
parent
38de035571
commit
d9130fbaa2
5 changed files with 527 additions and 42 deletions
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@ -1,63 +1,150 @@
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# zammad-addon-bridge
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# CDR Bridge Zammad Addon
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An addon that adds [bridge](https://gitlab.com/digiresilience/link/link-stack) channels to Zammad.
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## Overview
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## Channels
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The CDR Bridge addon integrates external communication channels (Signal, WhatsApp, Voice) into Zammad, supporting both the classic UI and the new Vue-based desktop/mobile interfaces.
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This channel creates a three channels: "Voice", "Signal" and "Whatsapp".
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## Features
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To submit a ticket: make a POST to the Submission Endpoint with the header
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### Signal Channel Integration
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`Authorization: SUBMISSION_TOKEN`.
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The payload for the Voice channel must be a json object with the keys:
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- Reply button on customer Signal messages
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- "Add Signal message" button in ticket reply area
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- 10,000 character limit with warning at 5,000
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- Plain text format with attachment support
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- Full integration with both classic and new Vue-based UI
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- `startTime` - string containing ISO date
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### WhatsApp Channel Integration
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- `endTime` - string containing ISO date
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- `to` - fully qualified phone number
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- `from` - fully qualified phone number
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- `duration` - string containing the recording duration
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- `callSid` - the unique identifier for the call
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- `recording` - string base64 encoded binary of the recording
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- `mimeType` - string of the binary mime-type
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The payload for the Signal channel must be a json object with the keys:
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- Reply button on customer WhatsApp messages
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- "Add WhatsApp message" button in ticket reply area
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- 4,096 character limit with warning at 3,000
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- Plain text format with attachment support
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- Full integration with both classic and new Vue-based UI
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- TBD
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### Voice Channel Support
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The payload for the Whatsapp channel must be a json object with the keys:
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- Classic UI implementation maintained
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- New UI support ready for future implementation
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- TBD
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### Channel Restriction Settings (NEW)
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- Control which reply channels appear in the UI
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- Configurable via `cdr_link_allowed_channels` setting
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- Acts as a whitelist while preserving contextual logic
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- Empty setting falls back to default Zammad behavior
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## Installation
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### Prerequisites
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- Zammad 6.0+ (for new UI support)
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- CDR Bridge backend services configured
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- Signal/WhatsApp/Voice services running
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### Installation Steps
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1. Build the addon package:
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```bash
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cd packages/zammad-addon-bridge
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npm run build
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```
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2. Install in Zammad:
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```bash
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# Copy the generated .zpm file to your Zammad installation
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cp dist/bridge-vX.X.X.zpm /opt/zammad/
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# Install using Zammad package manager
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zammad run rails r "Package.install(file: '/opt/zammad/bridge-vX.X.X.zpm')"
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# Restart Zammad
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systemctl restart zammad
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```
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## Configuration
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### Channel Restriction Settings
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Control which reply channels are available in the ticket interface:
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```ruby
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# Rails console
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Setting.set('cdr_link_allowed_channels', 'note,signal message') # Signal only
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Setting.set('cdr_link_allowed_channels', 'note,whatsapp message') # WhatsApp only
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Setting.set('cdr_link_allowed_channels', 'note,signal message,whatsapp message') # Both
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Setting.set('cdr_link_allowed_channels', '') # Default behavior (all channels)
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```
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**How it works:**
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- The setting acts as a whitelist of allowed channels
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- Channels must be both in the whitelist AND contextually appropriate
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- For example, Signal replies only appear for tickets that originated from Signal
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- Empty or unset falls back to default Zammad behavior
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- Changes take effect immediately (browser refresh required)
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## Development
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## Development
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1. Edit the files in `src/`
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### Adding New Channels
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Migration files should go in `src/db/addon/CHANNEL_NAME` ([see this post](https://community.zammad.org/t/automating-creation-of-custom-object-attributes/3831/2?u=abelxluck))
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1. Create TypeScript plugin in `app/frontend/shared/entities/ticket-article/action/plugins/`
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2. Add desktop UI plugin in `app/frontend/apps/desktop/pages/ticket/components/TicketDetailView/article-type/plugins/`
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3. Add corresponding backend implementation
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4. Create database migrations in `src/db/addon/bridge/`
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2. Update version and changelog in `bridge-skeleton.szpm`
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### Building the Package
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3. Build a new package `make`
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This outputs `dist/bridge-vXXX.szpm`
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4. Install the szpm using the zammad package manager.
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5. Repeat
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### Create a new migration
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Included is a helper script to create new migrations. You must have the python
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`inflection` library installed.
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- debian/ubuntu: `apt install python3-inflection`
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- pip: `pip install --user inflection`
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- or create your own venv
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To make a new migration simply run:
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```bash
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# Update version and changelog in bridge-skeleton.szpm
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# Build the package
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make
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# Output: dist/bridge-vX.X.X.szpm
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```
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```
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### Create a New Migration
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Helper script to create new migrations (requires python `inflection` library):
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```bash
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# Install dependency
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apt install python3-inflection # Debian/Ubuntu
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# Or: pip install --user inflection
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# Create migration
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make new-migration
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make new-migration
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```
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```
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## Compatibility
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- **Zammad 6.0+**: Both Classic and New UI
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- **Browser Support**: All modern browsers
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## API Endpoints
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### Voice Channel
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POST to submission endpoint with `Authorization: SUBMISSION_TOKEN` header:
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```json
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{
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"startTime": "ISO date string",
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"endTime": "ISO date string",
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"to": "fully qualified phone number",
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"from": "fully qualified phone number",
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"duration": "recording duration string",
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"callSid": "unique call identifier",
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"recording": "base64 encoded binary",
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"mimeType": "binary mime-type string"
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}
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```
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### Signal/WhatsApp Channels
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Handled via CDR Bridge backend services - see bridge documentation for API details.
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## License
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## License
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[](https://gitlab.com/digiresilience/link/zamamd-addon-bridge/blob/master/LICENSE.md)
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[](https://gitlab.com/digiresilience/link/zamamd-addon-bridge/blob/master/LICENSE.md)
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@ -66,5 +153,3 @@ This is a free software project licensed under the GNU Affero General
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Public License v3.0 (GNU AGPLv3) by [The Center for Digital
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Public License v3.0 (GNU AGPLv3) by [The Center for Digital
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Resilience](https://digiresilience.org) and [Guardian
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Resilience](https://digiresilience.org) and [Guardian
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Project](https://guardianproject.info).
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Project](https://guardianproject.info).
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🐻
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@ -0,0 +1,355 @@
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<!-- Copyright (C) 2012-2025 Zammad Foundation, https://zammad-foundation.org/ -->
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<script setup lang="ts">
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import { useActiveElement, useLocalStorage, useWindowSize } from '@vueuse/core'
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import { computed, nextTick, ref, watch, type MaybeRef } from 'vue'
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import type { TicketById } from '#shared/entities/ticket/types'
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import type { AppSpecificTicketArticleType } from '#shared/entities/ticket-article/action/plugins/types.ts'
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import { useApplicationStore } from '#shared/stores/application.ts'
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import { useSessionStore } from '#shared/stores/session.ts'
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import type { ButtonVariant } from '#shared/types/button.ts'
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import CommonButton from '#desktop/components/CommonButton/CommonButton.vue'
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import ResizeLine from '#desktop/components/ResizeLine/ResizeLine.vue'
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import { useResizeLine } from '#desktop/components/ResizeLine/useResizeLine.ts'
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import { useElementScroll } from '#desktop/composables/useElementScroll.ts'
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interface Props {
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ticket: TicketById
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newArticlePresent?: boolean
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createArticleType?: string | null
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ticketArticleTypes: AppSpecificTicketArticleType[]
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isTicketCustomer?: boolean
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hasInternalArticle?: boolean
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parentReachedBottomScroll: boolean
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}
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const props = defineProps<Props>()
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defineEmits<{
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'show-article-form': [
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articleType: string,
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performReply: AppSpecificTicketArticleType['performReply'],
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]
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'discard-form': []
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}>()
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const currentTicketArticleType = computed(() => {
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if (props.isTicketCustomer) return 'web'
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if (props.createArticleType && ['phone', 'web'].includes(props.createArticleType)) {
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return 'email'
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}
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return props.createArticleType
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})
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const allowedArticleTypes = computed(() => {
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return ['note', 'phone', currentTicketArticleType.value]
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})
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const availableArticleTypes = computed(() => {
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// Get the channels that would normally be available
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let availableArticleTypes = props.ticketArticleTypes.filter((type) =>
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allowedArticleTypes.value.includes(type.value),
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)
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// Check for CDR Link channel whitelist
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const application = useApplicationStore()
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const cdrAllowedChannels = application.config.cdr_link_allowed_channels as string | undefined
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if (cdrAllowedChannels && cdrAllowedChannels.trim()) {
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// Parse the whitelist
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const whitelist = cdrAllowedChannels.split(',').map(c => c.trim())
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// Filter to only channels in the whitelist
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availableArticleTypes = availableArticleTypes.filter(type => whitelist.includes(type.value))
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}
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const hasEmail = availableArticleTypes.some((type) => type.value === 'email')
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let primaryTicketArticleType = currentTicketArticleType.value
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if (availableArticleTypes.length === 2) {
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primaryTicketArticleType = props.createArticleType
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}
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return availableArticleTypes.map((type) => {
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return {
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articleType: type.value,
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label:
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primaryTicketArticleType === type.value && hasEmail ? __('Add reply') : type.buttonLabel,
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icon: type.icon,
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variant:
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primaryTicketArticleType === type.value ||
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(type.value === 'phone' && !hasEmail && availableArticleTypes.length === 2)
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? 'primary'
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: 'secondary',
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performReply: (() =>
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type.performReply?.(props.ticket)) as AppSpecificTicketArticleType['performReply'],
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}
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})
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})
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const pinned = defineModel<boolean>('pinned')
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const togglePinned = () => {
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pinned.value = !pinned.value
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}
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const articlePanel = ref<HTMLElement>()
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// Scroll the new article panel into view whenever:
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// - an article is being added
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// - the panel is being unpinned
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watch(
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() => [props.newArticlePresent, pinned.value],
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([newArticlePresent, newPinned]) => {
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if (!newArticlePresent || newPinned) return
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nextTick(() => {
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// NB: Give editor a chance to initialize its height.
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setTimeout(() => {
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articlePanel.value?.scrollIntoView?.(true)
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}, 300)
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})
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},
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)
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// Reset the pinned state whenever the article is removed.
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watch(
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() => props.newArticlePresent,
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(newArticlePresent) => {
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if (newArticlePresent) return
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pinned.value = false
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},
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)
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const DEFAULT_ARTICLE_PANEL_HEIGHT = 290
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const MINIMUM_ARTICLE_PANEL_HEIGHT = 150
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const { userId } = useSessionStore()
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const articlePanelHeight = useLocalStorage(
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`${userId}-article-reply-height`,
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DEFAULT_ARTICLE_PANEL_HEIGHT,
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)
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const { height: screenHeight } = useWindowSize()
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const articlePanelMaxHeight = computed(() => screenHeight.value / 2)
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const resizeLine = ref<InstanceType<typeof ResizeLine>>()
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const resizeCallback = (valueY: number) => {
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if (valueY >= articlePanelMaxHeight.value || valueY < MINIMUM_ARTICLE_PANEL_HEIGHT) return
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articlePanelHeight.value = valueY
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}
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// a11y keyboard navigation
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const activeElement = useActiveElement()
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const handleKeyStroke = (e: KeyboardEvent, adjustment: number) => {
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if (!articlePanelHeight.value || activeElement.value !== resizeLine.value?.resizeLine) return
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e.preventDefault()
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const newHeight = articlePanelHeight.value + adjustment
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if (newHeight >= articlePanelMaxHeight.value) return
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resizeCallback(newHeight)
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}
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const { startResizing } = useResizeLine(
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resizeCallback,
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resizeLine.value?.resizeLine,
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handleKeyStroke,
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{ orientation: 'horizontal', offsetThreshold: 56 }, // bottom bar height in px
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)
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const resetHeight = () => {
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articlePanelHeight.value = DEFAULT_ARTICLE_PANEL_HEIGHT
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}
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const articleForm = ref<HTMLElement>()
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const { reachedTop: articleFormReachedTop } = useElementScroll(articleForm as MaybeRef<HTMLElement>)
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defineExpose({
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articlePanel,
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})
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</script>
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<template>
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<div
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v-if="newArticlePresent"
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ref="articlePanel"
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class="relative mx-auto flex w-full flex-col"
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:class="{
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'max-w-6xl px-12 py-4': !pinned,
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'sticky bottom-0 z-20 overflow-hidden border-t border-t-neutral-300 bg-neutral-50 dark:border-t-gray-900 dark:bg-gray-500':
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pinned,
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}"
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:style="{
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height: pinned ? `${articlePanelHeight}px` : 'auto',
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}"
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aria-labelledby="article-reply-form-title"
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role="complementary"
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:aria-expanded="!pinned"
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v-bind="$attrs"
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>
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<ResizeLine
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v-if="pinned"
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ref="resizeLine"
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class="group absolute top-0 z-10 h-3 w-full"
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:label="$t('Resize article panel')"
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orientation="horizontal"
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:values="{
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max: articlePanelMaxHeight,
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||||||
|
min: MINIMUM_ARTICLE_PANEL_HEIGHT,
|
||||||
|
current: articlePanelHeight,
|
||||||
|
}"
|
||||||
|
@mousedown-event="startResizing"
|
||||||
|
@touchstart-event="startResizing"
|
||||||
|
@dblclick="resetHeight"
|
||||||
|
/>
|
||||||
|
<div
|
||||||
|
class="flex h-full grow flex-col"
|
||||||
|
data-test-id="article-reply-stripes-panel"
|
||||||
|
:class="{
|
||||||
|
'bg-stripes relative z-0 rounded-xl outline-1 outline-blue-700 before:rounded-2xl':
|
||||||
|
hasInternalArticle && !pinned,
|
||||||
|
'border-stripes': hasInternalArticle && pinned,
|
||||||
|
}"
|
||||||
|
>
|
||||||
|
<div
|
||||||
|
class="isolate flex h-full grow flex-col"
|
||||||
|
:class="{
|
||||||
|
'rounded-xl border border-neutral-300 bg-neutral-50 dark:border-gray-900 dark:bg-gray-500':
|
||||||
|
!pinned,
|
||||||
|
}"
|
||||||
|
>
|
||||||
|
<div
|
||||||
|
class="flex h-10 items-center p-3"
|
||||||
|
:class="{
|
||||||
|
'bg-neutral-50 dark:bg-gray-500': pinned,
|
||||||
|
'border-b border-b-transparent': pinned && articleFormReachedTop,
|
||||||
|
'border-b border-b-neutral-300 dark:border-b-gray-900':
|
||||||
|
pinned && !articleFormReachedTop,
|
||||||
|
}"
|
||||||
|
>
|
||||||
|
<CommonLabel
|
||||||
|
id="article-reply-form-title"
|
||||||
|
class="text-stone-200 ltr:mr-auto rtl:ml-auto dark:text-neutral-500"
|
||||||
|
tag="h2"
|
||||||
|
size="small"
|
||||||
|
>
|
||||||
|
{{ $t('Reply') }}
|
||||||
|
</CommonLabel>
|
||||||
|
<CommonButton
|
||||||
|
v-tooltip="$t('Discard unsaved reply')"
|
||||||
|
class="text-red-500 ltr:mr-2 rtl:ml-2"
|
||||||
|
variant="none"
|
||||||
|
icon="trash"
|
||||||
|
@click="$emit('discard-form')"
|
||||||
|
/>
|
||||||
|
<CommonButton
|
||||||
|
v-tooltip="pinned ? $t('Unpin this panel') : $t('Pin this panel')"
|
||||||
|
:icon="pinned ? 'pin' : 'pin-angle'"
|
||||||
|
variant="neutral"
|
||||||
|
size="small"
|
||||||
|
@click="togglePinned"
|
||||||
|
/>
|
||||||
|
</div>
|
||||||
|
<div
|
||||||
|
id="ticketArticleReplyForm"
|
||||||
|
ref="articleForm"
|
||||||
|
class="grow px-3 pb-3"
|
||||||
|
:class="{
|
||||||
|
'overflow-y-auto': pinned,
|
||||||
|
'my-[5px] px-4 pt-2': hasInternalArticle && pinned,
|
||||||
|
}"
|
||||||
|
></div>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
<div
|
||||||
|
v-else-if="newArticlePresent !== undefined"
|
||||||
|
class="sticky bottom-0 z-20 flex w-full justify-center gap-2.5 border-t py-1.5"
|
||||||
|
:class="{
|
||||||
|
'border-t-neutral-100 bg-neutral-50 dark:border-t-gray-900 dark:bg-gray-500':
|
||||||
|
parentReachedBottomScroll,
|
||||||
|
'border-t-transparent': !parentReachedBottomScroll,
|
||||||
|
}"
|
||||||
|
>
|
||||||
|
<CommonButton
|
||||||
|
v-for="button in availableArticleTypes"
|
||||||
|
:key="button.articleType"
|
||||||
|
:prefix-icon="button.icon"
|
||||||
|
:variant="button.variant as ButtonVariant"
|
||||||
|
size="large"
|
||||||
|
@click="$emit('show-article-form', button.articleType, button.performReply)"
|
||||||
|
>
|
||||||
|
{{ $t(button.label) }}
|
||||||
|
</CommonButton>
|
||||||
|
</div>
|
||||||
|
</template>
|
||||||
|
|
||||||
|
<style scoped>
|
||||||
|
.border-stripes {
|
||||||
|
position: relative;
|
||||||
|
z-index: -10;
|
||||||
|
background-color: var(--color-neutral-50);
|
||||||
|
|
||||||
|
&::before {
|
||||||
|
content: '';
|
||||||
|
position: absolute;
|
||||||
|
left: 0;
|
||||||
|
top: 40px;
|
||||||
|
bottom: 0;
|
||||||
|
right: 0;
|
||||||
|
border: 5px solid transparent;
|
||||||
|
background-image: repeating-linear-gradient(
|
||||||
|
45deg,
|
||||||
|
var(--color-blue-400),
|
||||||
|
var(--color-blue-400) 5px,
|
||||||
|
var(--color-blue-700) 5px,
|
||||||
|
var(--color-blue-700) 10px
|
||||||
|
);
|
||||||
|
background-position: -1px;
|
||||||
|
background-attachment: fixed;
|
||||||
|
mask:
|
||||||
|
linear-gradient(white, white) padding-box,
|
||||||
|
linear-gradient(white, white);
|
||||||
|
mask-composite: exclude;
|
||||||
|
}
|
||||||
|
|
||||||
|
&::after {
|
||||||
|
content: '';
|
||||||
|
position: absolute;
|
||||||
|
left: 0;
|
||||||
|
top: 40px;
|
||||||
|
bottom: 0;
|
||||||
|
right: 0;
|
||||||
|
outline: 1px solid var(--color-blue-700);
|
||||||
|
outline-offset: -5px;
|
||||||
|
pointer-events: none;
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
[data-theme='dark'] .border-stripes {
|
||||||
|
background-color: var(--color-gray-500);
|
||||||
|
|
||||||
|
&::before {
|
||||||
|
background-image: repeating-linear-gradient(
|
||||||
|
45deg,
|
||||||
|
var(--color-blue-700),
|
||||||
|
var(--color-blue-700) 5px,
|
||||||
|
var(--color-blue-900) 5px,
|
||||||
|
var(--color-blue-900) 10px
|
||||||
|
);
|
||||||
|
}
|
||||||
|
}
|
||||||
|
</style>
|
||||||
|
|
@ -0,0 +1,7 @@
|
||||||
|
import type { ChannelModule } from "#desktop/pages/ticket/components/TicketDetailView/article-type/types.ts";
|
||||||
|
|
||||||
|
export default <ChannelModule>{
|
||||||
|
name: "signal message",
|
||||||
|
label: __("Signal Message"),
|
||||||
|
icon: "cdr-signal",
|
||||||
|
};
|
||||||
|
|
@ -0,0 +1,7 @@
|
||||||
|
import type { ChannelModule } from "#desktop/pages/ticket/components/TicketDetailView/article-type/types.ts";
|
||||||
|
|
||||||
|
export default <ChannelModule>{
|
||||||
|
name: "whatsapp message",
|
||||||
|
label: __("WhatsApp Message"),
|
||||||
|
icon: "whatsapp",
|
||||||
|
};
|
||||||
|
|
@ -0,0 +1,31 @@
|
||||||
|
# frozen_string_literal: true
|
||||||
|
|
||||||
|
class AddChannelRestrictionSetting < ActiveRecord::Migration[5.2]
|
||||||
|
def self.up
|
||||||
|
Setting.create_if_not_exists(
|
||||||
|
title: 'CDR Link - Allowed Reply Channels',
|
||||||
|
name: 'cdr_link_allowed_channels',
|
||||||
|
area: 'Integration::CDRLink',
|
||||||
|
description: 'Comma-separated whitelist of allowed reply channels (e.g., "note,signal message,email"). Leave empty to allow all channels.',
|
||||||
|
options: {
|
||||||
|
form: [
|
||||||
|
{
|
||||||
|
display: 'Allowed Channels',
|
||||||
|
null: true,
|
||||||
|
name: 'cdr_link_allowed_channels',
|
||||||
|
tag: 'input',
|
||||||
|
}
|
||||||
|
],
|
||||||
|
},
|
||||||
|
state: '', # Empty by default (allows all)
|
||||||
|
frontend: true, # Available to frontend
|
||||||
|
preferences: {
|
||||||
|
permission: ['admin'],
|
||||||
|
}
|
||||||
|
)
|
||||||
|
end
|
||||||
|
|
||||||
|
def self.down
|
||||||
|
Setting.find_by(name: 'cdr_link_allowed_channels')&.destroy
|
||||||
|
end
|
||||||
|
end
|
||||||
Loading…
Add table
Add a link
Reference in a new issue