WhatsApp/Signal/Formstack/admin updates

apps/link/app/_actions/groups.ts

@@ -1,6 +1,9 @@
 "use server";
 
 import { executeREST } from "app/_lib/zammad";
+import { createLogger } from "@link-stack/logger";
+
+const logger = createLogger('link-groups');
 
 export const getGroupsAction = async () => {
   try {
@@ -15,7 +18,7 @@ export const getGroupsAction = async () => {
 
     return formattedGroups;
   } catch (e) {
-    console.error(e.message);
+    logger.error({ error: e }, "Error occurred");
     return [];
   }
 };

apps/link/app/_actions/overviews.ts

@@ -1,97 +0,0 @@
-"use server";
-
-import { executeGraphQL, executeREST } from "app/_lib/zammad";
-import { getTicketOverviewCountsQuery } from "app/_graphql/getTicketOverviewCountsQuery";
-import { getTicketsByOverviewQuery } from "app/_graphql/getTicketsByOverviewQuery";
-
-const overviewLookup = {
-  Assigned: "My Assigned Tickets",
-  Open: "Open Tickets",
-  Urgent: "Escalated Tickets",
-  Unassigned: "Unassigned & Open Tickets",
-  Recent: "Recent Tickets",
-  Pending: "Pending Reached Tickets",
-  MyPending: "My Pending Reached Tickets",
-  MySubscribed: "My Subscribed Tickets",
-};
-
-export const getOverviewTicketCountsAction = async () => {
-  try {
-    const recent = await executeREST({ path: "/api/v1/recent_view" });
-    const countResult = await executeGraphQL({
-      query: getTicketOverviewCountsQuery,
-    });
-    const overviews = countResult?.ticketOverviews?.edges ?? [];
-    const counts = overviews.reduce((acc: any, overview: any) => {
-      const name = overview.node.name;
-      const key = Object.keys(overviewLookup)
-        .find((k) => overviewLookup[k] === name)
-        ?.toLowerCase();
-      if (key) {
-        acc[key] = overview.node.ticketCount ?? 0;
-      }
-      return acc;
-    }, {});
-    counts.recent = recent.length;
-
-    return counts;
-  } catch (e) {
-    console.error(e.message);
-    return {};
-  }
-};
-
-export const getOverviewTicketsAction = async (name: string) => {
-  let tickets = [];
-
-  try {
-    if (name === "Recent") {
-      const recent = await executeREST({ path: "/api/v1/recent_view" });
-
-      for (const rec of recent) {
-        const tkt = await executeREST({
-          path: `/api/v1/tickets/${rec.o_id}`,
-        });
-        tickets.push({
-          ...tkt,
-          internalId: tkt.id,
-          createdAt: tkt.created_at,
-          updatedAt: tkt.updated_at,
-        });
-      }
-    } else {
-      const fullName = overviewLookup[name];
-      const countResult = await executeGraphQL({
-        query: getTicketOverviewCountsQuery,
-      });
-      const overviewID = countResult?.ticketOverviews?.edges?.find(
-        (overview: any) => overview.node.name === fullName,
-      )?.node?.id;
-
-      const ticketsResult = await executeGraphQL({
-        query: getTicketsByOverviewQuery,
-        variables: { overviewId: overviewID, pageSize: 250 },
-      });
-
-      const edges = ticketsResult?.ticketsByOverview?.edges;
-      if (edges) {
-        tickets = edges.map((edge: any) => edge.node);
-      }
-    }
-
-    const sortedTickets = tickets.sort((a: any, b: any) => {
-      if (a.internalId < b.internalId) {
-        return 1;
-      }
-      if (a.internalId > b.internalId) {
-        return -1;
-      }
-      return 0;
-    });
-
-    return { tickets: sortedTickets };
-  } catch (e) {
-    console.error(e.message);
-    return { tickets, message: e.message ?? "" };
-  }
-};

apps/link/app/_actions/search.ts

@@ -1,6 +1,9 @@
 "use server";
 import { executeGraphQL } from "app/_lib/zammad";
 import { searchQuery } from "@/app/_graphql/searchQuery";
+import { createLogger } from "@link-stack/logger";
+
+const logger = createLogger('link-search');
 
 export const searchAllAction = async (query: string, limit: number) => {
   try {
@@ -11,7 +14,7 @@ export const searchAllAction = async (query: string, limit: number) => {
 
     return result?.search;
   } catch (e) {
-    console.error(e.message);
+    logger.error({ error: e }, "Error occurred");
     return [];
   }
 };

apps/link/app/_actions/tickets.ts

@@ -1,12 +1,14 @@
 "use server";
 
-import { revalidatePath } from "next/cache";
 import { getTicketQuery } from "app/_graphql/getTicketQuery";
 import { getTicketArticlesQuery } from "app/_graphql/getTicketArticlesQuery";
 import { createTicketMutation } from "app/_graphql/createTicketMutation";
 import { updateTicketMutation } from "app/_graphql/updateTicketMutation";
 import { updateTagsMutation } from "app/_graphql/updateTagsMutation";
 import { executeGraphQL, executeREST } from "app/_lib/zammad";
+import { createLogger } from "@link-stack/logger";
+
+const logger = createLogger('link-tickets');
 
 export const createTicketAction = async (
   currentState: any,
@@ -36,7 +38,7 @@ export const createTicketAction = async (
       success: true,
     };
   } catch (e: any) {
-    console.error(e.message);
+    logger.error({ error: e }, "Error occurred");
     return {
       success: false,
       values: {},
@@ -63,7 +65,7 @@ export const createTicketArticleAction = async (
       success: true,
     };
   } catch (e: any) {
-    console.error(e.message);
+    logger.error({ error: e }, "Error occurred");
     return {
       success: false,
       message: e?.message ?? "Unknown error",
@@ -75,7 +77,6 @@ export const updateTicketAction = async (
   ticketID: string,
   ticketInfo: Record<string, any>,
 ) => {
-  console.log({ ticketID, ticketInfo });
   try {
     const input = {};
     if (ticketInfo.state) {
@@ -117,7 +118,7 @@ export const updateTicketAction = async (
       success: true,
     };
   } catch (e: any) {
-    console.error(e.message);
+    logger.error({ error: e }, "Error occurred");
     return {
       success: false,
       message: e?.message ?? "Unknown error",
@@ -134,7 +135,7 @@ export const getTicketAction = async (id: string) => {
 
     return ticketData?.ticket;
   } catch (e) {
-    console.error(e.message);
+    logger.error({ error: e }, "Error occurred");
     return {};
   }
 };
@@ -148,7 +149,7 @@ export const getTicketArticlesAction = async (id: string) => {
 
     return ticketData?.ticketArticles;
   } catch (e) {
-    console.error(e.message);
+    logger.error({ error: e }, "Error occurred");
     return {};
   }
 };
@@ -158,16 +159,15 @@ export const getTicketStatesAction = async () => {
     const states = await executeREST({
       path: "/api/v1/ticket_states",
     });
-
     const formattedStates =
       states?.map((state: any) => ({
         value: `gid://zammad/Ticket::State/${state.id}`,
         label: state.name,
+        disabled: ["new", "merged", "removed"].includes(state.name),
       })) ?? [];
-
     return formattedStates;
   } catch (e) {
-    console.error(e.message);
+    logger.error({ error: e }, "Error occurred");
     return [];
   }
 };
@@ -180,7 +180,7 @@ export const getTagsAction = async () => {
 
     return tags;
   } catch (e) {
-    console.error(e.message);
+    logger.error({ error: e }, "Error occurred");
     return [];
   }
 };
@@ -199,7 +199,7 @@ export const getTicketPrioritiesAction = async () => {
 
     return formattedPriorities;
   } catch (e) {
-    console.error(e.message);
+    logger.error({ error: e }, "Error occurred");
     return [];
   }
 };

apps/link/app/_actions/users.ts

@@ -1,14 +1,20 @@
 "use server";
 
 import { executeREST } from "app/_lib/zammad";
+import { createLogger } from "@link-stack/logger";
 
-export const getAgentsAction = async () => {
+const logger = createLogger('link-users');
+
+export const getAgentsAction = async (groupID: number) => {
   try {
-    const users = await executeREST({
-      path: "/api/v1/users",
+    const group = await executeREST({
+      path: `/api/v1/groups/${groupID}`,
     });
+    const { user_ids: groupUserIDs } = group;
+    const path = `/api/v1/users/search?query=role_ids:2&limit=1000`;
+    const users = await executeREST({ path });
     const agents =
-      users?.filter((user: any) => user.role_ids.includes(2)) ?? [];
+      users?.filter((user: any) => groupUserIDs.includes(user.id)) ?? [];
     const formattedAgents = agents
       .map((agent: any) => ({
         label: `${agent.firstname} ${agent.lastname}`,
@@ -18,7 +24,7 @@ export const getAgentsAction = async () => {
 
     return formattedAgents;
   } catch (e) {
-    console.error(e.message);
+    logger.error({ error: e }, "Error occurred");
     return [];
   }
 };
@@ -39,7 +45,7 @@ export const getCustomersAction = async () => {
 
     return formattedCustomers;
   } catch (e) {
-    console.error(e.message);
+    logger.error({ error: e }, "Error occurred");
     return [];
   }
 };
@@ -49,7 +55,6 @@ export const getUsersAction = async () => {
     const users = await executeREST({
       path: "/api/v1/users",
     });
-    console.log({ users });
     const formattedUsers = users
       .map((customer: any) => ({
         label: customer.login,
@@ -59,7 +64,7 @@ export const getUsersAction = async () => {
 
     return formattedUsers;
   } catch (e) {
-    console.error(e.message);
+    logger.error({ error: e }, "Error occurred");
     return [];
   }
 };