Metamigo -> Bridge

packages/zammad-addon-bridge/src/app/jobs/communicate_cdr_signal_job.rb

@@ -0,0 +1,117 @@
+# frozen_string_literal: true
+
+class CommunicateCdrSignalJob < ApplicationJob
+  retry_on StandardError, attempts: 4, wait: lambda { |executions|
+    executions * 120.seconds
+  }
+
+  def perform(article_id)
+    article = Ticket::Article.find(article_id)
+
+    # set retry count
+    article.preferences['delivery_retry'] ||= 0
+    article.preferences['delivery_retry'] += 1
+
+    ticket = Ticket.lookup(id: article.ticket_id)
+    unless ticket.preferences
+      log_error(article,
+                "Can't find ticket.preferences for Ticket.find(#{article.ticket_id})")
+    end
+    unless ticket.preferences['cdr_signal']
+      log_error(article,
+                "Can't find ticket.preferences['cdr_signal'] for Ticket.find(#{article.ticket_id})")
+    end
+    unless ticket.preferences['cdr_signal']['bot_token']
+      log_error(article,
+                "Can't find ticket.preferences['cdr_signal']['bot_token'] for Ticket.find(#{article.ticket_id})")
+    end
+    unless ticket.preferences['cdr_signal']['chat_id']
+      log_error(article,
+                "Can't find ticket.preferences['cdr_signal']['chat_id'] for Ticket.find(#{article.ticket_id})")
+    end
+    channel = ::CdrSignal.bot_by_bot_token(ticket.preferences['cdr_signal']['bot_token'])
+    channel ||= ::Channel.lookup(id: ticket.preferences['channel_id'])
+    unless channel
+      log_error(article,
+                "No such channel for bot #{ticket.preferences['cdr_signal']['bot_token']} or channel id #{ticket.preferences['channel_id']}")
+    end
+    if channel.options[:bot_token].blank?
+      log_error(article,
+                "Channel.find(#{channel.id}) has no cdr signal api token!")
+    end
+
+    has_error = false
+
+    begin
+      result = channel.deliver(
+        to: ticket.preferences[:cdr_signal][:chat_id],
+        body: article.body
+      )
+    rescue StandardError => e
+      log_error(article, e.message)
+      has_error = true
+    end
+
+    Rails.logger.debug { "send result: #{result}" }
+
+    if result.nil? || result[:error].present?
+      log_error(article, 'Delivering signal message failed!')
+      has_error = true
+    end
+
+    return if has_error
+
+    article.to = result['result']['recipient']
+    article.from = result['result']['source']
+
+    message_id = format('%<source>s@%<timestamp>s', source: result['result']['source'],
+                                                    timestamp: result['result']['timestamp'])
+    article.preferences['cdr_signal'] = {
+      timestamp: result['result']['timestamp'],
+      message_id: message_id,
+      from: result['result']['source'],
+      to: result['result']['recipient']
+    }
+
+    # set delivery status
+    article.preferences['delivery_status_message'] = nil
+    article.preferences['delivery_status'] = 'success'
+    article.preferences['delivery_status_date'] = Time.zone.now
+
+    article.message_id = "cdr_signal.#{message_id}"
+
+    article.save!
+
+    Rails.logger.info "Sent signal message to: '#{article.to}' (from #{article.from})"
+
+    article
+  end
+
+  def log_error(local_record, message)
+    local_record.preferences['delivery_status'] = 'fail'
+    local_record.preferences['delivery_status_message'] =
+      message.encode!('UTF-8', 'UTF-8', invalid: :replace, replace: '?')
+    local_record.preferences['delivery_status_date'] = Time.zone.now
+    local_record.save
+    Rails.logger.error message
+
+    if local_record.preferences['delivery_retry'] > 3
+      Ticket::Article.create(
+        ticket_id: local_record.ticket_id,
+        content_type: 'text/plain',
+        body: "Unable to send cdr signal message: #{message}",
+        internal: true,
+        sender: Ticket::Article::Sender.find_by(name: 'System'),
+        type: Ticket::Article::Type.find_by(name: 'note'),
+        preferences: {
+          delivery_article_id_related: local_record.id,
+          delivery_message: true
+        },
+        updated_by_id: 1,
+        created_by_id: 1
+      )
+    end
+
+    raise message
+  end
+end