From 8410f15ebd7b4e6535b18c1f403aa4a533f422bd Mon Sep 17 00:00:00 2001 From: Darren Clarke Date: Mon, 7 Oct 2024 14:34:08 +0200 Subject: [PATCH] Update readme 1 --- README.md | 10 +++++++++- 1 file changed, 9 insertions(+), 1 deletion(-) diff --git a/README.md b/README.md index 964bee8..e3f1898 100644 --- a/README.md +++ b/README.md @@ -1 +1,9 @@ -# TK +# CDR Link + +CDR Link is a simple & streamlined helpdesk that lets you tag, assign and respond to your tickets. It is developed by the [Center for Digital Resilience](https://digiresilience.org) and powered by [Zammad](https://zammad.org). + +Key differences between CDR Link and a standard Zammad installation: + +- In addition to the full Zammad interface, CDR Link also provides a simplified 'shell' interface that focuses on the most-commonly-used functionality. +- Additional channels to communicate with users, including Signal, Whatsapp & Twilio voice messaging. +- More stringent privacy defaults: ticket data is never sent over email and calls to third-party services are restricted.