Add signal and whatsapp plugins

packages/zammad-addon-bridge/src/app/frontend/shared/entities/ticket-article/action/plugins/cdr_signal.ts

@@ -0,0 +1,69 @@
+import { EnumTicketArticleSenderName } from '#shared/graphql/types.ts'
+
+import type { TicketArticleAction, TicketArticleActionPlugin, TicketArticleType } from './types.ts'
+
+const actionPlugin: TicketArticleActionPlugin = {
+  order: 350,
+
+  addActions(ticket, article) {
+    const sender = article.sender?.name
+    const type = article.type?.name
+
+    if (sender !== EnumTicketArticleSenderName.Customer || type !== 'signal message')
+      return []
+
+    const action: TicketArticleAction = {
+      apps: ['mobile', 'desktop'],
+      label: __('Reply'),
+      name: 'signal message',
+      icon: 'cdr-signal',
+      view: {
+        agent: ['change'],
+      },
+      perform(ticket, article, { openReplyForm }) {
+        const articleData = {
+          articleType: type,
+          inReplyTo: article.messageId,
+        }
+
+        openReplyForm(articleData)
+      },
+    }
+    return [action]
+  },
+
+  addTypes(ticket) {
+    const descriptionType = ticket.createArticleType?.name
+
+    if (descriptionType !== 'signal message') return []
+
+    const type: TicketArticleType = {
+      apps: ['mobile', 'desktop'],
+      value: 'signal message',
+      label: __('Signal'),
+      buttonLabel: __('Add Signal message'),
+      icon: 'cdr-signal',
+      view: {
+        agent: ['change'],
+      },
+      internal: false,
+      contentType: 'text/plain',
+      fields: {
+        body: {
+          required: true,
+          validation: 'length:1,10000',
+        },
+        attachments: {},
+      },
+      editorMeta: {
+        footer: {
+          maxlength: 10000,
+          warningLength: 5000,
+        },
+      },
+    }
+    return [type]
+  },
+}
+
+export default actionPlugin

packages/zammad-addon-bridge/src/app/frontend/shared/entities/ticket-article/action/plugins/cdr_whatsapp.ts

@@ -0,0 +1,76 @@
+import { EnumTicketArticleSenderName } from "#shared/graphql/types.ts";
+
+import type {
+  TicketArticleAction,
+  TicketArticleActionPlugin,
+  TicketArticleType,
+} from "./types.ts";
+
+const actionPlugin: TicketArticleActionPlugin = {
+  order: 360,
+
+  addActions(ticket, article) {
+    const sender = article.sender?.name;
+    const type = article.type?.name;
+
+    if (
+      sender !== EnumTicketArticleSenderName.Customer ||
+      type !== "whatsapp message"
+    )
+      return [];
+
+    const action: TicketArticleAction = {
+      apps: ["mobile", "desktop"],
+      label: __("Reply"),
+      name: "whatsapp message",
+      icon: "cdr-whatsapp",
+      view: {
+        agent: ["change"],
+      },
+      perform(ticket, article, { openReplyForm }) {
+        const articleData = {
+          articleType: type,
+          inReplyTo: article.messageId,
+        };
+
+        openReplyForm(articleData);
+      },
+    };
+    return [action];
+  },
+
+  addTypes(ticket) {
+    const descriptionType = ticket.createArticleType?.name;
+
+    if (descriptionType !== "whatsapp message") return [];
+
+    const type: TicketArticleType = {
+      apps: ["mobile", "desktop"],
+      value: "whatsapp message",
+      label: __("WhatsApp"),
+      buttonLabel: __("Add WhatsApp message"),
+      icon: "cdr-whatsapp",
+      view: {
+        agent: ["change"],
+      },
+      internal: false,
+      contentType: "text/plain",
+      fields: {
+        body: {
+          required: true,
+          validation: "length:1,4096",
+        },
+        attachments: {},
+      },
+      editorMeta: {
+        footer: {
+          maxlength: 4096,
+          warningLength: 3000,
+        },
+      },
+    };
+    return [type];
+  },
+};
+
+export default actionPlugin;