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Fix incoming Signal messages when conversation initiated from Zammad

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This commit is contained in:
Darren Clarke 2025-07-25 22:39:07 +02:00
parent 46e1116bc5
commit 20ef676cf1
6 changed files with 27 additions and 11 deletions
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12
packages/zammad-addon-bridge/src/app/controllers/channels_cdr_signal_controller.rb
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@ -213,11 +213,12 @@ class ChannelsCdrSignalController < ApplicationController
Rails.logger.info "Channel ID: #{channel.id}"
begin
all_tickets = Ticket.where(customer_id: customer.id)
.where.not(state_id: state_ids)
# For group messages, search all tickets regardless of customer
# since users may have duplicate phone numbers
all_tickets = Ticket.where.not(state_id: state_ids)
.order(updated_at: :desc)
Rails.logger.info "Found #{all_tickets.count} active tickets for customer"
Rails.logger.info "Found #{all_tickets.count} active tickets (searching all customers for group match)"
ticket = all_tickets.find do |t|
begin
@ -247,6 +248,11 @@ class ChannelsCdrSignalController < ApplicationController
if ticket
Rails.logger.info "=== FOUND MATCHING TICKET BY GROUP ID: ##{ticket.number} ==="
# Update customer if different (handles duplicate phone numbers)
if ticket.customer_id != customer.id
Rails.logger.info "Updating ticket customer from #{ticket.customer_id} to #{customer.id}"
ticket.customer_id = customer.id
end
else
Rails.logger.info "=== NO MATCHING TICKET BY GROUP ID - CHECKING BY PHONE NUMBER ==="
end