118 lines
3.9 KiB
Ruby
118 lines
3.9 KiB
Ruby
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# frozen_string_literal: true
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class CommunicateCdrWhatsappJob < ApplicationJob
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retry_on StandardError, attempts: 4, wait: lambda { |executions|
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executions * 120.seconds
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}
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def perform(article_id)
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article = Ticket::Article.find(article_id)
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# set retry count
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article.preferences['delivery_retry'] ||= 0
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article.preferences['delivery_retry'] += 1
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ticket = Ticket.lookup(id: article.ticket_id)
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unless ticket.preferences
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log_error(article,
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"Can't find ticket.preferences for Ticket.find(#{article.ticket_id})")
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end
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unless ticket.preferences['cdr_whatsapp']
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log_error(article,
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"Can't find ticket.preferences['cdr_whatsapp'] for Ticket.find(#{article.ticket_id})")
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end
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unless ticket.preferences['cdr_whatsapp']['bot_token']
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log_error(article,
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"Can't find ticket.preferences['cdr_whatsapp']['bot_token'] for Ticket.find(#{article.ticket_id})")
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end
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unless ticket.preferences['cdr_whatsapp']['chat_id']
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log_error(article,
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"Can't find ticket.preferences['cdr_whatsapp']['chat_id'] for Ticket.find(#{article.ticket_id})")
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end
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channel = ::CdrSignal.bot_by_bot_token(ticket.preferences['cdr_whatsapp']['bot_token'])
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channel ||= ::Channel.lookup(id: ticket.preferences['channel_id'])
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unless channel
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log_error(article,
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"No such channel for bot #{ticket.preferences['cdr_whatsapp']['bot_token']} or channel id #{ticket.preferences['channel_id']}")
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end
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if channel.options[:bot_token].blank?
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log_error(article,
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"Channel.find(#{channel.id}) has no cdr whatsapp api token!")
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end
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has_error = false
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begin
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result = channel.deliver(
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to: ticket.preferences[:cdr_whatsapp][:chat_id],
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body: article.body
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)
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rescue StandardError => e
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log_error(article, e.message)
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has_error = true
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end
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Rails.logger.debug { "send result: #{result}" }
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if result.nil? || result[:error].present?
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log_error(article, 'Delivering whatsapp message failed!')
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has_error = true
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end
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return if has_error
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article.to = result['result']['recipient']
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article.from = result['result']['source']
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message_id = format('%<source>s@%<timestamp>s', source: result['result']['source'],
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timestamp: result['result']['timestamp'])
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article.preferences['cdr_whatsapp'] = {
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timestamp: result['result']['timestamp'],
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message_id: message_id,
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from: result['result']['source'],
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to: result['result']['recipient']
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}
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# set delivery status
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article.preferences['delivery_status_message'] = nil
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article.preferences['delivery_status'] = 'success'
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article.preferences['delivery_status_date'] = Time.zone.now
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article.message_id = "cdr_whatsapp.#{message_id}"
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article.save!
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Rails.logger.info "Sent whatsapp message to: '#{article.to}' (from #{article.from})"
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article
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end
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def log_error(local_record, message)
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local_record.preferences['delivery_status'] = 'fail'
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local_record.preferences['delivery_status_message'] =
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message.encode!('UTF-8', 'UTF-8', invalid: :replace, replace: '?')
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local_record.preferences['delivery_status_date'] = Time.zone.now
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local_record.save
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Rails.logger.error message
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if local_record.preferences['delivery_retry'] > 3
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Ticket::Article.create(
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ticket_id: local_record.ticket_id,
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content_type: 'text/plain',
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body: "Unable to send cdr whatsapp message: #{message}",
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internal: true,
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sender: Ticket::Article::Sender.find_by(name: 'System'),
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type: Ticket::Article::Type.find_by(name: 'note'),
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preferences: {
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delivery_article_id_related: local_record.id,
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delivery_message: true
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},
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updated_by_id: 1,
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created_by_id: 1
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)
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end
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raise message
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end
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end
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