link-stack/apps/link/app/_actions/tickets.ts

"use server";

import { getTicketQuery } from "app/_graphql/getTicketQuery";
import { getTicketArticlesQuery } from "app/_graphql/getTicketArticlesQuery";
import { createTicketMutation } from "app/_graphql/createTicketMutation";
import { updateTicketMutation } from "app/_graphql/updateTicketMutation";
import { updateTagsMutation } from "app/_graphql/updateTagsMutation";
import { executeGraphQL, executeREST } from "app/_lib/zammad";

export const createTicketAction = async (
  currentState: any,
  formData: FormData,
) => {
  try {
    const ticket = {
      groupId: formData.get("groupId"),
      customerId: formData.get("customerId"),
      title: formData.get("title"),
      article: {
        internal: true,
        body: formData.get("details"),
      },
    };

    await executeGraphQL({
      query: createTicketMutation,
      variables: {
        input: ticket,
      },
    });

    return {
      ...currentState,
      values: ticket,
      success: true,
    };
  } catch (e: any) {
    console.error(e.message);
    return {
      success: false,
      values: {},
      message: e?.message ?? "Unknown error",
    };
  }
};

export const createTicketArticleAction = async (
  ticketID: string,
  article: Record<string, any>,
) => {
  try {
    const result = await executeGraphQL({
      query: updateTicketMutation,
      variables: {
        ticketId: `gid://zammad/Ticket/${ticketID}`,
        input: { article },
      },
    });

    return {
      result,
      success: true,
    };
  } catch (e: any) {
    console.error(e.message);
    return {
      success: false,
      message: e?.message ?? "Unknown error",
    };
  }
};

export const updateTicketAction = async (
  ticketID: string,
  ticketInfo: Record<string, any>,
) => {
  try {
    const input = {};
    if (ticketInfo.state) {
      input["stateId"] = ticketInfo.state;
    }
    if (ticketInfo.pendingTime) {
      input["pendingTime"] = ticketInfo.pendingTime;
    }
    if (ticketInfo.priority) {
      input["priorityId"] = ticketInfo.priority;
    }
    if (ticketInfo.group) {
      input["groupId"] = ticketInfo.group;
    }
    if (ticketInfo.owner) {
      input["ownerId"] = ticketInfo.owner;
    }

    const result = await executeGraphQL({
      query: updateTicketMutation,
      variables: {
        ticketId: `gid://zammad/Ticket/${ticketID}`,
        input,
      },
    });

    if (ticketInfo.tags?.length > 0) {
      const tagsResult = await executeGraphQL({
        query: updateTagsMutation,
        variables: {
          objectId: `gid://zammad/Ticket/${ticketID}`,
          tags: ticketInfo.tags,
        },
      });
    }

    return {
      result,
      success: true,
    };
  } catch (e: any) {
    console.error(e.message);
    return {
      success: false,
      message: e?.message ?? "Unknown error",
    };
  }
};

export const getTicketAction = async (id: string) => {
  try {
    const ticketData = await executeGraphQL({
      query: getTicketQuery,
      variables: { ticketId: `gid://zammad/Ticket/${id}` },
    });

    return ticketData?.ticket;
  } catch (e) {
    console.error(e.message);
    return {};
  }
};

export const getTicketArticlesAction = async (id: string) => {
  try {
    const ticketData = await executeGraphQL({
      query: getTicketArticlesQuery,
      variables: { ticketId: `gid://zammad/Ticket/${id}` },
    });

    return ticketData?.ticketArticles;
  } catch (e) {
    console.error(e.message);
    return {};
  }
};

export const getTicketStatesAction = async () => {
  try {
    const states = await executeREST({
      path: "/api/v1/ticket_states",
    });
    const formattedStates =
      states?.map((state: any) => ({
        value: `gid://zammad/Ticket::State/${state.id}`,
        label: state.name,
        disabled: ["new", "merged", "removed"].includes(state.name),
      })) ?? [];
    return formattedStates;
  } catch (e) {
    console.error(e.message);
    return [];
  }
};

export const getTagsAction = async () => {
  try {
    const { tags } = await executeREST({
      path: "/api/v1/tags",
    });

    return tags;
  } catch (e) {
    console.error(e.message);
    return [];
  }
};

export const getTicketPrioritiesAction = async () => {
  try {
    const priorities = await executeREST({
      path: "/api/v1/ticket_priorities",
    });

    const formattedPriorities =
      priorities?.map((priority: any) => ({
        value: `gid://zammad/Ticket::Priority/${priority.id}`,
        label: priority.name,
      })) ?? [];

    return formattedPriorities;
  } catch (e) {
    console.error(e.message);
    return [];
  }
};