70 lines
2 KiB
TypeScript
70 lines
2 KiB
TypeScript
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/* eslint-disable camelcase */
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import { SavedVoiceProvider } from "db";
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import Twilio from "twilio";
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import { CallInstance } from "twilio/lib/rest/api/v2010/account/call";
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import { Zammad, getOrCreateUser } from "./zammad";
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export const twilioClientFor = (
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provider: SavedVoiceProvider
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): Twilio.Twilio => {
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const { accountSid, apiKeySid, apiKeySecret } = provider.credentials;
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if (!accountSid || !apiKeySid || !apiKeySecret)
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throw new Error(
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`twilio provider ${provider.name} does not have credentials`
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);
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return Twilio(apiKeySid, apiKeySecret, {
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accountSid,
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});
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};
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export const createZammadTicket = async (
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call: CallInstance,
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mp3: Buffer
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): Promise<void> => {
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const title = `Call from ${call.fromFormatted} at ${call.startTime}`;
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const body = `<ul>
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<li>Caller: ${call.fromFormatted}</li>
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<li>Service Number: ${call.toFormatted}</li>
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<li>Call Duration: ${call.duration} seconds</li>
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<li>Start Time: ${call.startTime}</li>
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<li>End Time: ${call.endTime}</li>
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</ul>
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<p>See the attached recording.</p>`;
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const filename = `${call.sid}-${call.startTime}.mp3`;
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const zammad = Zammad(
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{
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token: "EviH_WL0p6YUlCoIER7noAZEAPsYA_fVU4FZCKdpq525Vmzzvl8d7dNuP_8d-Amb",
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},
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"https://demo.digiresilience.org"
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);
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try {
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const customer = await getOrCreateUser(zammad, call.fromFormatted);
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await zammad.ticket.create({
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title,
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group: "Finances",
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note: "This ticket was created automaticaly from a recorded phone call.",
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customer_id: customer.id,
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article: {
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body,
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subject: title,
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content_type: "text/html",
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type: "note",
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attachments: [
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{
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filename,
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data: mp3.toString("base64"),
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"mime-type": "audio/mpeg",
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},
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],
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},
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});
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} catch (error: any) {
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console.log(Object.keys(error));
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if (error.isBoom) {
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console.log(error.output);
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throw new Error("Failed to create zamamd ticket");
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}
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}
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};
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