From b765db9052952462c01ae19bbb191c3aff703d00 Mon Sep 17 00:00:00 2001 From: Ana Custura Date: Mon, 11 May 2026 12:03:05 +0100 Subject: [PATCH] Update file names for images in the imported posts --- docs/link/google_channel.md | 4 ++-- docs/link/pgp.md | 18 +++++++------- docs/link/project_separation.md | 22 +++++++++--------- .../{Untitled1.png => linked_accounts.png} | Bin .../{Untitled.png => zammad_profile.png} | Bin .../pgp/{Untitled3.png => add_public_key.png} | Bin .../{Untitled5.png => encrypt_replies.png} | Bin .../{Untitled2.png => example_public_key.png} | Bin ...tled7.png => import_helpdesk_priv_key.png} | Bin ...ed6.png => import_helpdesk_public_key.png} | Bin .../pgp/{Untitled.png => integrations.png} | Bin .../{Untitled1.png => pgp_integration.png} | Bin .../{Untitled4.png => public_key_list.png} | Bin .../{Untitled8.png => show_imported_keys.png} | Bin .../{Untitled8.png => agent_permissions.png} | Bin .../{Untitled9.png => check_agent.png} | Bin ...tled10.png => customise_notifications.png} | Bin .../{Untitled6.png => edit_overviews.png} | Bin .../{Untitled7.png => email_channel.png} | Bin .../projects/{Untitled.png => new_group.png} | Bin .../{Untitled4.png => new_overview.png} | Bin .../projects/{Untitled1.png => new_role.png} | Bin ...{Untitled5.png => overview_conditions.png} | Bin .../projects/{Untitled3.png => overviews.png} | Bin .../{Untitled2.png => role_permissions.png} | Bin 25 files changed, 22 insertions(+), 22 deletions(-) rename static/docs/link/admin/google_channel/{Untitled1.png => linked_accounts.png} (100%) rename static/docs/link/admin/google_channel/{Untitled.png => zammad_profile.png} (100%) rename static/docs/link/admin/pgp/{Untitled3.png => add_public_key.png} (100%) rename static/docs/link/admin/pgp/{Untitled5.png => encrypt_replies.png} (100%) rename static/docs/link/admin/pgp/{Untitled2.png => example_public_key.png} (100%) rename static/docs/link/admin/pgp/{Untitled7.png => import_helpdesk_priv_key.png} (100%) rename static/docs/link/admin/pgp/{Untitled6.png => import_helpdesk_public_key.png} (100%) rename static/docs/link/admin/pgp/{Untitled.png => integrations.png} (100%) rename static/docs/link/admin/pgp/{Untitled1.png => pgp_integration.png} (100%) rename static/docs/link/admin/pgp/{Untitled4.png => public_key_list.png} (100%) rename static/docs/link/admin/pgp/{Untitled8.png => show_imported_keys.png} (100%) rename static/docs/link/admin/projects/{Untitled8.png => agent_permissions.png} (100%) rename static/docs/link/admin/projects/{Untitled9.png => check_agent.png} (100%) rename static/docs/link/admin/projects/{Untitled10.png => customise_notifications.png} (100%) rename static/docs/link/admin/projects/{Untitled6.png => edit_overviews.png} (100%) rename static/docs/link/admin/projects/{Untitled7.png => email_channel.png} (100%) rename static/docs/link/admin/projects/{Untitled.png => new_group.png} (100%) rename static/docs/link/admin/projects/{Untitled4.png => new_overview.png} (100%) rename static/docs/link/admin/projects/{Untitled1.png => new_role.png} (100%) rename static/docs/link/admin/projects/{Untitled5.png => overview_conditions.png} (100%) rename static/docs/link/admin/projects/{Untitled3.png => overviews.png} (100%) rename static/docs/link/admin/projects/{Untitled2.png => role_permissions.png} (100%) diff --git a/docs/link/google_channel.md b/docs/link/google_channel.md index a353ba3..76d7343 100644 --- a/docs/link/google_channel.md +++ b/docs/link/google_channel.md @@ -17,9 +17,9 @@ Give this application permissions to read, write and modify (but not delete) ema 1. If the final step fails with a ‘403 forbidden’ error, it may be necessary to log into the helpdesk as the user, go to ‘Profile’: - ![Untitled](/docs/link/admin/google_channel/Untitled.png) + ![profile](/docs/link/admin/google_channel/zammad_profile.png) From there, navigate to ‘linked accounts’, and select ‘remove’: -![Untitled](/docs/link/admin/google_channel/Untitled1.png) \ No newline at end of file +![linked_accounts](/docs/link/admin/google_channel/linked_accounts.png) \ No newline at end of file diff --git a/docs/link/pgp.md b/docs/link/pgp.md index bc3ba28..3f42624 100644 --- a/docs/link/pgp.md +++ b/docs/link/pgp.md @@ -9,29 +9,29 @@ sidebar_position: 100 1. To check whether the PGP plugin is installed, check the Integrations tab in Zammad. This should show ‘PGP’ in the list of integrations. A green dot will appear next to its name if the plugin is enabled - here the plugin is not yet enabled: -![Untitled](/docs/link/admin/pgp/Untitled.png) +![integrations](/docs/link/admin/pgp/integrations.png) 1. To enable the plugin, open the settings for ‘PGP’, and toggle the switch in the top left corner of the page: -![Untitled](/docs/link/admin/pgp/Untitled1.png) +![pgp_integration](/docs/link/admin/pgp/pgp_integration.png) ## Sending encrypted email to a user 1. The ‘Public and Private Keys’ section will display all the known encryption keys and associated emails. To be able to send encrypted email to an email address, it is necessary to upload the public key associated with that email address. Usually the public keys will be sent from the PGP users themselves, as attachments to tickets created via email. Here’s an example of such a ticket: -![Untitled](/docs/link/admin/pgp/Untitled2.png) +![example_public_key](/docs/link/admin/pgp/example_public_key.png) 1. To be able to reply to this user using encrypted email, download this attachment and upload it to the ‘Public and Private Keys’ section of the PGP integrations, by selecting ‘Add Public Key’, and then ‘Browse’: -![Untitled](/docs/link/admin/pgp/Untitled3.png) +![add_public_key](/docs/link/admin/pgp/add_public_key.png) 1. The PGP key fingerprint and email will now show up in the list: -![Untitled](/docs/link/admin/pgp/Untitled4.png) +![public_key_list](/docs/link/admin/pgp/public_key_list.png) 1. Replying on the ticket will now show the option to ‘Encrypt’, enabled by default. This means the reply will be sent encrypted. The padlock can be clicked to disable encryption.: -![Untitled](/docs/link/admin/pgp/Untitled5.png) +![encrypt_replies](/docs/link/admin/pgp/encrypt_replies.png) ## Receiving encrypted email from a user: @@ -81,15 +81,15 @@ gpg --export-secret-key -a helpdesk > helpdesk.priv 1. The next step is to upload the helpdesk’s public and private keys to Zammad. The private key will be used to decrypt messages that were sent encrypted to the helpdesk. The public key will be distributed to the helpdesk users who wish to send encrypted email. First, upload the public key to the ‘Public and Private Keys’ section of the PGP integrations, by selecting ‘Add Public Key’, and then ‘Browse’ and selecting the public key exported in the previous step: -![Untitled](/docs/link/admin/pgp/Untitled6.png) +![import_helpdesk_public_key](/docs/link/admin/pgp/import_helpdesk_public_key.png) 1. Now add the private key, by selecting ‘Add Private Key’, and then ‘Browse’ and selecting the private key exported in the previous step: -![Untitled](/docs/link/admin/pgp/Untitled7.png) +![import_helpdesk_priv_key](/docs/link/admin/pgp/import_helpdesk_priv_key.png) The display should now indicate the private key was uploaded -![Untitled](/docs/link/admin/pgp/Untitled8.png) +![show_imported_keys](/docs/link/admin/pgp/show_imported_keys.png) 1. Ticket replies will now be sent signed by default. When an encrypted email is sent by a user, its contents will automatically be decrypted and displayed in a ticket. diff --git a/docs/link/project_separation.md b/docs/link/project_separation.md index 532c81c..265a776 100644 --- a/docs/link/project_separation.md +++ b/docs/link/project_separation.md @@ -48,7 +48,7 @@ In the Admin panel, go the Groups tab, and select New Group. Add the group name to match the name of the project. The “Assignment timeout” can be left blank. If a signature is already configured it can be selected under “Signature”. If this project uses an Email channel - select it from the drop-down menu under “Email”, then hit Submit. -![Untitled](/docs/link/admin/projects/Untitled.png) +![new_group](/docs/link/admin/projects/new_group.png) ## 2. Create an associated Agent Role @@ -56,7 +56,7 @@ Roles are required to separate permissions between the groups, as they allow cus In the Admin panel, go the Roles tab, and select New Role. -![Untitled](/docs/link/admin/projects/Untitled1.png) +![new_role](/docs/link/admin/projects/new_role.png) Add the name of the new role, then scroll down to select the permissions for this role. Scroll over “admin”, “chat”, “cti”, “knowledge base” and “report” without making selecting them. Do select “agent”, and in the group table below it select only “full” for the group created above. Also select “user_preferences”. @@ -64,13 +64,13 @@ Under permissions, “Default at signup” should be left to “no”. Apply the changes by hitting “Submit”. -![Untitled](/docs/link/admin/projects/Untitled2.png) +![role_permissions](/docs/link/admin/projects/role_permissions.png) ## 3. Create overviews for the new role By default, Zammad comes with the following Overviews: -![Untitled](/docs/link/admin/projects/Untitled3.png) +![overviews](/docs/link/admin/projects/overviews.png) The default “Unassigned and Open” and “Open” overviews that come with Zammad allow all agents to see unassigned and open tickets, regardless of their group, even if agents do not have permissions for that group. Agents would not be able to modify tickets without the necessary permissions, however to “hide” the incoming tickets of a group from agents not belonging to that group, new Overviews must be created to take the place of the default “Unassigned and Open” and “Open” overviews that come with Zammad. @@ -78,11 +78,11 @@ The default “Unassigned and Open” and “Open” overviews that come with Za In the Admin panel, go the Overviews tab, and select New Overview. Give it the name “Unassigned & Open - \” and then make the overview available for the role created in the previous step: -![Untitled](/docs/link/admin/projects/Untitled4.png) +![new_overview](/docs/link/admin/projects/new_overview.png) Scroll down, and under “Conditions for shown tickets”, select “State” new and open; and use the “+” button on the right to add another condition. Change the condition to limit the shown tickets to the group created in the first step. Ensure the group is highlighted as selected before hitting “Submit”, as in the example below: -![Untitled](/docs/link/admin/projects/Untitled5.png) +![overview_conditions](/docs/link/admin/projects/overview_conditions.png) 3.2 Creating a new overview for open tickets: @@ -92,7 +92,7 @@ If you want to add a second overview for only open tickets, repeat the previous Edit the “My Assigned Tickets”, “My Subscribed Tickets” and optionally the “My Pending Reached Tickets” default overviews to make them available to the role created earlier: -![Untitled](/docs/link/admin/projects/Untitled6.png) +![edit_overviews](/docs/link/admin/projects/edit_overviews.png)