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Confuguration Error when setting up DeltaChat #9

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opened 2026-04-01 19:05:53 +00:00 by fabby · 9 comments
fabby commented 2026-04-01 19:05:53 +00:00
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Image: raspi4_new_portal_changes_v0.0.2_010426.img.tar.gz
After scanning the QR Code I get "IMAP failed to connect" error when I try to log in.

Image: raspi4_new_portal_changes_v0.0.2_010426.img.tar.gz After scanning the QR Code I get "IMAP failed to connect" error when I try to log in.
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acute commented 2026-04-02 09:16:54 +00:00
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What device/OS were you using, did you try both delta chat desktop and mobile and was the behaviour the same?

And just to double check, did you first complete the configuration steps and let the box reboot? The madmail service only gets configured and started after the operator has chosen a hostname and completed the configuration steps (and only after the subsequent reboot).

What device/OS were you using, did you try both delta chat desktop and mobile and was the behaviour the same? And just to double check, did you first complete the configuration steps and let the box reboot? The madmail service only gets configured and started after the operator has chosen a hostname and completed the configuration steps (and only after the subsequent reboot).
nathan commented 2026-04-02 16:45:21 +00:00
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I was able to reproduce this error on both iPhone and Android. Didn't test on desktop.

Via root shell, can see madmail is not running, even after going through admin/service setup.

I was able to reproduce this error on both iPhone and Android. Didn't test on desktop. Via root shell, can see madmail is not running, even after going through admin/service setup.
nathan commented 2026-04-02 16:46:37 +00:00
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If i try to run python3 /home/pi/butter-portal/install_madmail.py manually I get an error:

import pexpect
ModuleNotFoundError: No module named 'pexpect'

If i try to run python3 /home/pi/butter-portal/install_madmail.py manually I get an error: import pexpect ModuleNotFoundError: No module named 'pexpect'
nathan commented 2026-04-02 17:04:59 +00:00
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systemctl status madmail - showed "inactive"
was able to then > systemctl restart madmail
to make it run.

DeltaChat then gets to "60%" on login attempt, but stuck there.

systemctl status madmail - showed "inactive" was able to then > systemctl restart madmail to make it run. DeltaChat then gets to "60%" on login attempt, but stuck there.
nathan commented 2026-04-02 17:13:28 +00:00
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after a reboot, madmail service was now "disabled". Had to manually "restart".

it then shows that it is listening on various "0.0.0.0" ports like 587, 993, 143, and also 8443

after a reboot, madmail service was now "disabled". Had to manually "restart". it then shows that it is listening on various "0.0.0.0" ports like 587, 993, 143, and also 8443
nathan commented 2026-04-02 17:14:55 +00:00
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oooo now everything is working. maybe the datetime issue is related?

From chat: "also realized, the box doesn't have the accurate time... which makes sense given it doesn't have an internet connection.
it started with an "April 1 2026" time, maybe from the image? and then after a reboot, I saw it had a Sept 2025 time on some files.
I manually set it to the correct time.... maybe we need a feature in the admin console to manually set the date and time?
that could be important for any crypto opertions of madmail?"

oooo now everything is working. maybe the datetime issue is related? From chat: "also realized, the box doesn't have the accurate time... which makes sense given it doesn't have an internet connection. it started with an "April 1 2026" time, maybe from the image? and then after a reboot, I saw it had a Sept 2025 time on some files. I manually set it to the correct time.... maybe we need a feature in the admin console to manually set the date and time? that could be important for any crypto opertions of madmail?"
nathan commented 2026-04-02 18:44:57 +00:00
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setting up a pi3 right now fresh, and using incognito mode, and it properly walked me through the wizard.
Nathan GP (he)
okay that was a lot easier.

setup the box with the new portal wizard
waited for reboot (changed hostname and wifi)
once new wifi appeared, i connected to it from laptop
from laptop, I ssh'd in root@theotherbox.local (the name i called it)
set the date "date -s '2026-04-02 16:40:00' just in case
checked madmail 'systemctl status madmail' - it was in "disabled" state
restarted madmail 'systemctl restarted madmail' - worked!
laptop and phone could now connect / login on deltachat

setting up a pi3 right now fresh, and using incognito mode, and it properly walked me through the wizard. Nathan GP (he) okay that was a lot easier. setup the box with the new portal wizard waited for reboot (changed hostname and wifi) once new wifi appeared, i connected to it from laptop from laptop, I ssh'd in root@theotherbox.local (the name i called it) set the date "date -s '2026-04-02 16:40:00' just in case checked madmail 'systemctl status madmail' - it was in "disabled" state restarted madmail 'systemctl restarted madmail' - worked! laptop and phone could now connect / login on deltachat
fabby commented 2026-04-06 05:41:24 +00:00
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I manage to login on Delta Chat but:
The last step shoud be restarted madmail 'systemctl restart madmail' instead of restarted madmail 'systemctl restarted madmail'
And I was not able to send messages from one device to another because the QR codes didn't work. I got a loop between screenshots 1 and 2. So I added contacts manually and I wasn't allowed to send messages because E2EE wasn't set up yet. Screenshot 3.

I manage to login on Delta Chat but: The last step shoud be restarted madmail 'systemctl restart madmail' instead of restarted madmail 'systemctl restarted madmail' And I was not able to send messages from one device to another because the QR codes didn't work. I got a loop between screenshots 1 and 2. So I added contacts manually and I wasn't allowed to send messages because E2EE wasn't set up yet. Screenshot 3.
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nathan commented 2026-04-07 18:51:34 +00:00
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Testing the April 4 image, I no longer had to manually restart madmail, so great progress there.

The QR code issue remained, but we determined that was addressed by setting the date/time on the box.

This will be fixed with this ticket, as part of the wizard/setup: butter/butter-portal#15

Testing the April 4 image, I no longer had to manually restart madmail, so great progress there. The QR code issue remained, but we determined that was addressed by setting the date/time on the box. This will be fixed with this ticket, as part of the wizard/setup: https://guardianproject.dev/butter/butter-portal/issues/15
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