---
title: Autoresponders
sidebar_position: 103
---
# Setting up an autoresponder (WhatsApp/Signal auto reply)

In order to setup automatic replies for WhatsApp or Signal you need to:

1. use Zammad in version 6.1.0 or newer
2. have previously created WhatsApp/Signal bot
3. create a webhook:
    - go to Settings → Webhook → New Webhook
    - give it any name
    - the endpoint is (for link based instances):
        
        ```
        http://link:3000/link/api/whatsapp/bots/<bot-token>/send
        http://link:3000/link/api/signal/bots/<bot-token>/send
        ```
        
        where the \<bot-token\> can be found in admin panel of your helpdesk (helpdesk-name-admin.cdr.link) - go to WhatsApp/Signal, click on the bot, copy the token
        
    - HMAC SHA1 SIGNATURE TOKEN - leave empty
    - SSL VERIFY - no
    - HTTP BASIC AUTHENTICATION USERNAME - empty
    - HTTP BASIC AUTHENTICATION PASSWORD - empty
    - CUSTOM PAYLOAD - use json below, you can modify it in order to create more customised message body:
    
    ```json
    {
    "to": "#{ticket.customer.phone}",
    "message": "Your ticket has been received."
    }
    ```
    
    - set the Webhook to active and press ‘Submit’
4. now you need to create a Trigger:
    - go to Settings → Trigger → New Trigger
    - set the name
    - ACTIVATED BY - Action
    - ACTION EXECUTION - Selective (default)
    - CONDITIONS FOR AFFECTED OBJECTS*:
        - Action is Created
        - State is not closed
        - (Article) Type is cdr_signal/cdr_whatsapp
    - EXPERT MODE - off
    - EXECUTE CHANGES ON OBJECTS: Webhook: webhook created in point 3
    - optional note
    - set to active and Submit

<aside>
🤩 Thats it!

</aside>